"Alerted.org

Client Support Specialist- SORP

Job Details

Level

Entry

Job Location

87 North Clinton Ave - Rochester, NY

Position Type

Per Diem

Education Level

High School Diploma or GED

Salary Range

$18.00 - $18.00 Hourly

Travel Percentage

Over 50%

Job Shift

Various

Description

General Description

Under general supervision, provides non-medical home support and transportation to program clients as needed. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma-informed care environment.

Essential Duties and Responsibilities

+ The priority or frequency of transportation vs in-home support will vary per program position (home cost center). Each staff person might be requested to be back up to a different program and to be flexible to fill in work time to give our participants the best support possible.

+ Transport clients to necessary appointments providing advocacy and support as needed.

+ Provide client assistance with grocery shopping, prescription pick-up, banking, friendly visiting, essential errands and light chores. May provide housekeeping services to clients such as make and change beds; dusting, vacuuming, light cleaning of kitchen, bedroom, bathroom; dishwashing; preparing light meals; making a list of needed cleaning items or grocery items; laundering, ironing; grocery shopping.

+ Must be able to lift and carry at least 20 pounds and use stairs.

+ Provides supervision services to clients (respite for caregivers). Monitor client’s safety.

+ Manages client contributions as needed.

+ Confirm rides/service with clients 24 hours prior to providing service.

+ Schedules appointments and necessary follow-up for assigned clients as needed.

+ Responds to calls from assigned clients within designated timeframes.

+ Keep clients apprised of available community resources and facilitates referrals.

+ Maintains accurate activity records.

+ Follows established procedures and policies for programs.

+ Keeps accurate mileage and timesheet records.

+ Maintains an up-to-date client service schedule on agency system (such as Outlook).

+ Maintain client service logs and accurately records trips and contacts and submits unit reports to supervisor monthly/weekly depending on the program.

+ Report problems, incidents to supervisor in a timely manner.

+ Keep safe and accurate records concerning receipt of cash/checks from clients.

+ Updates program staff/supervisor of any changes to client’s demographic information as soon as they are made aware.

+ Assist program management staff in completion of required clerical and/or administrative work as needed.

+ Maintain ongoing communication between clients and their service providers.

+ Ensure personal vehicle up-keep and repair to include, but not limited to, inspections and oil changes.

+ Complete annual or triennial defensive driving course.

+ Attends program, department, agency meetings and or trainings, as requested.

+ Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and

+ Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.

+ Other duties as assigned.

_Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees will follow other instructions and perform other related duties as required._

Qualifications

Qualifications:

**Education:** High School diploma or equivalent.

**Credentials:** Possession of a valid NYS Driver’s license and use of a registered, insured, and reliable vehicle. Cars with four doors and or small SUVs preferred.

**Experience:** One year of driving experience and familiarity with city of Rochester and surrounding areas.

Bi-lingual skill to support client population REQUIRED (Spanish, Ukrainian, Dari, Swahili, Karen, or Nepali)

_A relevant combination of education and experience will be considered._

**Physical Demands/Work Environment:** The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus. The noise level in the work environment is usually quiet.

**Compliance:** Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing, and documentation standards. All duties must be performed in accordance with CCFCS’s corporate compliance & ethics program.

Additional Requirements:

+ Self-directed and able to work without supervision.

+ Solid time management skills; able to prioritize.

+ Ability to prioritize assignments, plan, and complete work projects with minimal direction.

+ Ability to work efficiently and effectively and meet deadlines.

+ Ability to work under pressure.

+ Excellent verbal/written skills.

+ Ability to maintain confidentiality.

+ Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.

+ Willingness and ability to foster agency and program wide cooperation and teamwork through the use of positive/constructive communication techniques.

+ Willingness to travel and meet with clients in all areas where services are offered.