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Job Title: Client Solutions Manager IV

Job Description

The Client Solutions Manager (Compliance Support Lead) plays a pivotal role in managing strategy, direction, coordination, and execution of a program designed to provide proactive, white-glove compliance support to strategic partners. The focus is on ensuring integrity and privacy, while providing education and support regarding critical requirements. This opportunity involves working directly with third-party partners, supporting their success in the ecosystem, and ensuring they have the necessary information to stay compliant and create safe experiences for users.

Responsibilities

+ Support various projects and programs aimed at enhancing operations and understanding compliance requirements for third parties.

+ Interface directly with third parties and key strategic partners, providing individualized support on compliance requirements.

+ Identify gaps, support decision-making, and lead the implementation of the best solutions.

+ Coordinate deadlines on deliverables, assist in scheduling, take meeting notes, and update roadmaps while tracking dependencies and progress.

+ Assist business compliance and control function partners in responding to client escalations by conducting research and presenting findings.

+ Attend staff meetings, lead agenda creation, and follow up on actions.

+ Send recaps and updates to key stakeholders to keep them informed of program progress.

+ Collaborate with policy, legal, product, engineering, data science, and dev ops teams to provide solutions and improve compliance delivery to partners.

Essential Skills

+ Ability to work independently and as part of a team.

+ Experience in program management, customer service, or operations.

+ Strong relationship management skills with third parties.

+ Excellent verbal and written communication skills, including concise posts and presentations.

+ Comfortable leading meetings with strategic partners and troubleshooting issues.

+ Ability to present updates in large team meetings.

+ Proficiency in Google Suite, Excel, and project management tools like Asana.

Additional Skills & Qualifications

+ Previous experience in the field of integrity and compliance is beneficial.

+ 2+ years of experience in program management, customer service, or operations.

+ Bachelor's degree in technical, liberal arts, or business-related field.

+ Experience managing high-visibility, complex, and rewarding partnerships.

+ Previous experience in the tech industry is preferred.

+ Familiarity with integrity and compliance requirements.

Work Environment

This position offers a 100% remote work environment, operating primarily within Pacific Standard Time hours.

Pay and Benefits

The pay range for this position is $50.00 - $60.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Jul 23, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.