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Overview:

We’re looking for a friendly, detail-oriented individual to be the welcoming face of our corporate headquarters. This role starts at the front desk, greeting guests and managing incoming calls, and offers the opportunity to grow into a full-time customer service position. If you enjoy helping people, staying organized, and being part of a collaborative team, we’d love to meet you!

Key Responsibilities

Front Desk Operations:

+ Greet and assist visitors and clients in a professional and welcoming manner

+ Answer and direct incoming phone calls

+ Manage front desk tasks including mail, packages, and general inquiries

Customer Service Support:

+ Assist with customer service emails and order follow-ups

+ Enter and update order and shipment information in customer-specific portals

+ Monitor EDI (Electronic Data Interchange) transactions for accuracy

+ Generate and maintain customer reports

+ Provide proactive updates on order and shipment status

+ Collaborate with internal teams (warehouse, sales, manufacturing) to ensure timely order fulfillment

+ Act as a backup for the customer service team during high-volume periods or PTO coverage

Administrative Support:

+ Perform data entry and maintain organized records

+ Support various administrative tasks as needed

Qualifications

Must-Haves:

+ 1+ year of front desk or receptionist experience

+ 1+ year of office-based customer service experience (manufacturing industry experience preferred)

+ High School Diploma or equivalent

Nice-to-Haves:

+ Experience with ERP systems

+ Prior order entry and data entry experience

+ Familiarity with customer portals and EDI systems

Soft Skills

+ Detail-oriented and organized

+ Strong multitasking abilities

+ Proactive and self-motivated—comfortable seeking out tasks during downtime

+ Excellent verbal and written communication skills

+ Professional demeanor and positive attitude

Experience Level: Entry-Level

Growth Opportunity: Potential to transition into a full-time customer service role

Pay and Benefits

The pay range for this position is $39520.00 - $41600.00/yr.

We do offer 401k, however, company does not match.Medical, dental, vision, basic life, voluntary life, STD – all first day of employment.Company contributes to part of the medical, dental, vision. Offers an employee only medical plan at no cost to employee.Company also covers 100% of basic life for a $25,000 policy.PTO and 8 paid holidays after 90 days.Medical is through BCBS / PPO.Dental, vision, life, STD through MetLife.Each employee also receives:$50 net for Birthday$50 net for Thanksgiving

Workplace Type

This is a fully onsite position in Lake Zurich,IL.

Application Deadline

This position is anticipated to close on Jul 23, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.