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Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

Overview

We are seeking a highly skilled and motivated Payments Support Specialist to join our IT team. Based in Jersey City, NJ or New York City, NY, the individual in this role will be responsible for ensuring smooth operations and providing comprehensive technical support for payment systems. As a key member of the team, the Payments Support Specialist will work closely with developers, business analysts, and external vendors to maintain reliability and efficiency in our payment processing infrastructure. Utilize technical and interpersonal skills combined with client focus and a strong work ethic to craft and support effective payment solutions.

Key Responsibilities

+ Technical Support: Provide first-line and second-line support for payment processing systems, addressing issues in real-time to ensure uninterrupted operations.

+ Incident Management: Investigate, resolve, and document incidents related to payment systems, adhering to service level agreements (SLAs).

+ System Monitoring: Monitor payment platforms and related systems to proactively identify and mitigate potential issues.

+ Collaboration: Work closely with cross-functional teams, including software developers, product managers, and business analysts, to implement solutions and improve system functionality.

+ Vendor Coordination: Liaise with third-party payment providers and vendors to troubleshoot and resolve external system dependencies.

+ Performance Optimization: Analyze and report on payment system performance, recommending improvements for efficiency and scalability.

+ Documentation: Maintain detailed technical documentation for payment systems, workflows, and support procedures.

+ Compliance: Ensure that payment processes meet relevant regulatory requirements and security standards.

+ Lead outage calls with business partners, development teams and senior management all on the call.

+ Determine root cause and driving remediation tasks to avoid repeat incidents.

Qualifications:

+ Technical Expertise: Strong understanding of payment processing systems, APIs, and integration frameworks.

+ Problem-Solving Skills: Proven ability to analyze and resolve complex technical issues under pressure.

+ Communication Skills: Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.

+ Experience: 3+ years of experience in IT support, with a focus on payment systems or financial services.

+ Tools: Proficiency in system monitoring tools, SQL, and scripting languages (e.g., Python, Shell).

+ Adaptability: Comfortable working in a fast-paced environment and managing multiple priorities.

+ Experience with monitoring tools such as Splunk, Dynatrace, IR360, or others

+ Certifications: ITIL certification or similar is a plus.

Key Domain and Technical Knowledge:

+ **Domain:** Financial and Banking

+ **Environment:** Windows, Linux, AWS, OpenShift, ROSA

+ **Database:** Oracle, DB2 and MS SQL

+ **Application/Web Server:** Tomcat, Apache, IIS

+ **Workflow Analysis:** Workflow/Session Monitoring

+ **Unix/Windows:** Linux Shell Scripting, PowerShell, and Python

+ **Documentation/Release Management:** JIRA, Service Now, Confluence, SharePoint,

+ **Scheduling:** Autosys Task scheduler

+ **Monitoring Tools:** Dynatrace, Splunk, IR360

Education

+ Educational Background: Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.

The typical base pay range for this role is between $134K - $165K depending on job-related knowledge, skills, experience, and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary (https://careers.mufgamericas.com/sites/default/files/document/2023-01/mb-live-well-work-well.pdf)

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

+ Client Centric

+ People Focused

+ Listen Up. Speak Up.

+ Innovate & Simplify

+ Own & Execute