• Senior IT Support Technician

    Leonardo DRS, Inc. (Frederick, MD)


    Job ID: 112396

     

    Leonardo DRS, Inc. is an innovative and agile provider of advanced defense technology to U.S. national security customers and allies around the world. We specialize in the design, development and manufacture of advanced sensing, network computing, force protection, and electric power and propulsion, and other leading mission-critical technologies. Our innovative people are leading the way in developing disruptive technologies for autonomous, dynamic, interconnected, and multi-domain capabilities to defend against new and emerging threats. For more information and to learn more about our full range of capabilities, visit www.leonardodrs.com .

    Job Summary

    As a Senior IT Support Technician, you will support and maintain in-house computer systems, desktops, and peripherals. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance. Troubleshoot problem areas in a timely and accurate fashion and provide end user training and assistance where required.

    Job Responsibilities

    • Install, configure, upgrade, and troubleshoot hardware, software, and networked devices

    • Respond to and resolve user service requests via phone, email, or in-person

    • Perform diagnostics and implement solutions for complex PC issues

    • Maintain IT asset inventory and track equipment history

    • Manage system performance, apply regular maintenance, and escalate vendor service calls as needed

    • Support new hardware/software deployments and assist with business continuity planning

    • Document procedures, provide end-user training, and deliver post-implementation support

    • Assist with procurement, product evaluations, and writing technical specifications

    • Coordinate and manage small-scale IT projects and contribute to project planning

    • Mentor junior staff and provide technical guidance

    • Develop and enforce IT standards, policies, and security protocols

    • Analyze trends to support future resource planning and system improvements

    Qualifications

    + Associate’s degree in business administration, management information systems, mathematics, information technology, computer sciences, a related field, or equivalent experience

    + Education or knowledge of the principles, methods, and techniques used in troubleshooting and support

    + Understanding of principles, methods, and techniques used in all phases of installation, administration and maintenance of IT and business systems and Commercial Off-the-shelf (COTS) applications

    + Experience with selection, planning and implementation for new IT and business systems

    + Five (5) years of directly related experience in IT support

    + Expertise and/or certification (e.g., Network +, A+, etc.) is preferred for relevant systems

    + Strong verbal, written and interpersonal communication skills

    + Ability to work independently as well as cooperatively in a team-oriented environment

    + Ability to successfully interact with all levels of management, other IT professionals and end-users

    + Strong analytic and problem-solving skills

    + Is open and responsive to change and demonstrates a commitment to the process of continuous improvement by identifying and responding actively and with sensitivity to the needs of all customers

     

    _Taking care of our people is a top priority at Leonardo DRS. We are proud to offer competitive salaries and comprehensive benefits, including medical, dental, and vision coverage, a company contribution to a health savings account, telemedicine, life and disability insurance, legal insurance, and a 401(k) savings plan. We champion wellness programs that focus on physical, emotional, and financial well-being. We develop our talent by offering programs and activities to support career-growth, professional development, and skill enhancement. And we understand there is more to life than work, and the importance of offering flexible work schedules with our 9/80 program, competitive vacation, health/emergency leave, paid parental leave, and community service hours._

     

    _*Some employees are eligible for limited benefits only_

     

    _Leonardo DRS, Inc. and its subsidiaries provide equal opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. #corp_