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We're seeking an experienced Senior Manager of Service Delivery to lead a high-performing technical team! This role oversees service delivery operations across multiple sites or large campuses in key growth markets, ensuring exceptional customer access and satisfaction. Responsibilities include driving service quality, resolving technical and operational issues, and managing team performance.

**Responsibilities** :

+ Lead and optimize team performance, recommending process improvements to enhance service quality and customer satisfaction

+ Provide technical guidance, develop procedures, and source tools to support efficient service delivery operations

+ Monitor programs and procedures to ensure on-time delivery, customer satisfaction and consistency; proactively address risks and escalate issues as needed

+ Maintain 24/7 service coverage with appropriate staffing levels at all times

+ Investigate and resolve customer concerns about service, timeliness or quality

+ Oversee training, development, and performance monitoring of the service delivery team

+ Ensure secure, accurate and efficient shipping and receiving operations

+ Support customer implementation tasks, including tape rotations, network installs/troubleshooting, cage builds, and logistics

+ Ensure team knowledge of and compliance to OSHA / safety standards

+ Manage operational costs to maximize profitability of service delivery offerings

+ Maintain clear, professional client communication and ensure effective shift handoffs

+ Oversee supply management to ensure timely availability

+ Keep service delivery procedures, MOPs, and SOPs up to date

+ Build and audit circuits in online database network management tool and assist in special projects as required

+ Set SMART goals with team members for annual reviews

+ Handle weekly payroll cycles and hourly labor tracking for direct reports

Qualifications** **:

+ 8+ years in customer service within a data center environment and/or 10+ years in technical roles in customer-focused organizations

+ Proven vendor management experience

+ Team leadership experience, including managing non localized teams of 5+ Skilled in troubleshooting, documenting procedures, training staff, and collaborating across all organizational levels

+ Experience managing multiple projects and shifting workloads in a fast-paced environment

+ Strong customer service mindset with a positive, solutions-driven attitude

+ Strong ability to consult customers on new implementation stages within their environment

+ Excellent communication, problem-solving, and decision-making skills

+ Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint); knowledge of Visio and AutoCAD is a plus

+ Ability to manage multiple sites within driving distance of each other on a same day travel basis

+ Flexible availability, including extended onsite hours during emergencies

**Education** :

+ Minimum requirement of High-School diploma or GED equivalent. College degree preferred but will consider applicants with equivalent work-related experience.

Work Environment:

+ Work Schedule: Monday - Friday, with flexible availability for emergencies and critical issues

+ Physical Demands: The position involves significant physical activity, including standing for extended periods, lifting up to 50 pounds, and frequent bending and climbing ladders

CyrusOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

CyrusOne provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws. We will respond to requests for reasonable accommodations to assist you in applying for positions at CyrusOne, or to submit a resume.

Welcome to the CyrusOne Career Portal! A great opportunity awaits you so don't delay, apply today!

CyrusOne is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please email [email protected] or call: 469-289-2092. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

CyrusOne is proud to be recognized as a Top Work Place by USA Today. Celebrated for our company culture, CyrusOne stands out for its commitment to core values such as community, agility, respect, an enjoyable workplace, ethics, and exceptional service. This accolade reflects CyrusOne’s dedication to creating an engaging, respectful, and growth-oriented environment, underpinned by integrity, which not only enhances customer satisfaction but also contributes to the company’s overall success.

CyrusOne is a leading global data center developer and operator specializing in delivering state-of-the-art digital infrastructure solutions. With more than 50 high-performance mission-critical facilities worldwide, the Company ensures the continued operation of digital infrastructure for nearly 1,000 customers, including approximately 200 Fortune 1000 companies.

CyrusOne’s leading global platform of hybrid-cloud and multi-cloud deployments offers customers colocation, hyperscale, and build-to-suit environments, which help enhance the strategic connections of their essential data infrastructures and support the achievement of sustainability goals. CyrusOne data centers offer world-class flexibility, enabling clients to modernize, simplify, and rapidly respond to changing demands. Combining exceptional financial strength, a broad global footprint, and continued investment in key digital gateway markets, CyrusOne provides the world’s largest companies with long-term stability and strategic advantage at scale. For more information, please visit cyrusone.com (https://protect-us.mimecast.com/s/yRv0Cv2rY1irrOmMUQ2LCm?domain=cyrusone.com/) .

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

The law requires CyrusOne to post a notice describing the Federal laws prohibiting job discrimination. For information regarding your legal rights and protections, please click on the following link: Know Your Rights (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EEOC\_KnowYourRights.pdf)

CyrusOne will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. Please see the Pay Transparency Nondiscrimination Provision (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/PayTransparencyPoster.pdf) for more information.

As a Federal Contractor, CyrusOne is required to participate in the E-Verify Program to confirm eligibility to work in the United States. For information please click on the following link: E-Verify. (http://40201568.fs1.hubspotusercontent-na1.net/hubfs/40201568/Website%20Documents%202025/EVerifyParticipationPoster.pdf)