• Aftermarket Sales Supervisor

    ATS Automation (Irvine, CA)


    ATS Company: ATS Corporation

     

    Requisition ID: 15212

    Location:

    Irvine, CA, US, 92606 Dallas, TX, US, 75201 Raleigh, NC, US, 27603 Salt Lake City, UT, US, . Boston, MA, US, .

     

    Date: Jul 4, 2025

     

    Aftermarket Sales Supervisor

     

    BioDot Inc. is recognized as a world leader in the supply of diagnostic manufacturing equipment, which frequently enables, inspires, and educates scientists to commercialize their ideas from R&D through to manufactured products. We are part of ATS Corporation, part of the Life Sciences Group and our segment positively impacts the quality of lives of billions of people across the globe by providing automation of point of care products/solutions and services across the healthcare and life sciences markets we choose to participate in.

    Essential Duties

    The Aftermarket Sales Supervisor will drive revenue growth from our existing install base while managing key sales operations processes. This role will focus on maximizing revenue from service contracts, spare parts, consumables, and consulting services, as well as overseeing the order-to-cash process, ensuring efficient order acknowledgment, and overall sales operational excellence. The Aftermarket Sales Supervisor will develop strategies to expand customer relationships and ensure seamless sales operations.

    JOB DUTIES:

    + Manage inside sales focused on driving revenue from the existing install base, including service contracts, spare parts, consumables, and consulting services.

    + Develop and implement sales strategies to grow install base revenue, focusing on customer retention and upsell opportunities.

    + Oversee the order-to-cash process, ensuring timely and accurate order processing, invoicing, and payment collection.

    + Manage order acknowledgments, ensuring clear communication with customers regarding order status and delivery timelines.

    + Collaborate with customer support, service teams, and account managers to identify and pursue sales opportunities within the existing customer base.

    + Monitor and analyze sales and operational metrics to optimize team performance and drive continuous improvement in both revenue growth and process efficiency.

    + Ensure accurate and timely processing of sales orders, renewals, customer inquiries, and order fulfillment.

    + Maintain strong relationships with key customers, ensuring high levels of satisfaction and addressing any order-related concerns or issues.

    + Prepare and present regular reports on sales performance, operational efficiency, customer feedback, and market trends to senior leadership.

    + Work closely with marketing to develop targeted campaigns and promotions to support sales efforts.

    + Collaborate with finance and supply chain teams to ensure alignment across all sales operations processes.

    Qualifications

    + Bachelor’s degree in Business, Sales, Marketing, or a related field.

    + 5+ years of experience in inside sales, sales operations, or account management, preferably in the life sciences or automation industry.

    + Proven experience in managing and growing revenue from an existing customer base.

    + Strong understanding of the order-to-cash process, including order acknowledgment, invoicing, and payment collection.

    + Strong leadership skills with experience in managing and developing sales teams.

    + Excellent communication, organizational, and customer relationship management skills.

    + Familiarity with CRM software, ERP systems, and sales analytics tools.

    + Ability to work in a fast-paced environment and meet or exceed sales and operational targets.

     

    The compensation range for this role is $85,000- $100,000 and is commission eligibile.

     

    Join the Winning Team at BioDot, a great place to automate your future! Take your place among the best in the business, and grow your career with the Life Science BioDot division at ATS. We attract some of the most talented and motivated individuals from a range of fields, with our global offering and growth opportunities as we expand throughout the world. We want you to be a part of our TEAM!!!

     

    Work in an environment where a passion for innovation is combined with an uncompromised commitment to quality.

    Benefits BioDot offers:

    + Competitive compensation package

     

    Comprehensive benefits (including health, dental vision and employee assistance program)

     

    Employee Stock Purchase Plan Eligibility

     

    401k with employer match

     

    Tuition reimbursement

     

    Wellness reimbursement

     

    Paid time off

     

    Annual paid volunteer day off

     

    Fully climate-controlled environment

     

    Professional growth opportunities

     

    And more!