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Manager, Distribution Client Services

Position Summary

Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply. With time-tested experience in development sciences, delivery technologies, and multi-modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually.

This 206,878 square-foot facility, located in the Philadelphia area is Catalent’s global Center of Excellence for Clinical Supply Packaging. Catalent offers GMP secondary packaging and clinical labeling services throughout our global network. Packaging can be configured to hold a single product, or multiple products as determined by study requirements. We offer manual patient kit assembly along with semi-automated and automated wallet sealing and high-speed automated carding to meet the needs of studies of all sizes. For temperature sensitive products and those with minimal to zero allowable time out of environment, we can perform secondary packaging in refrigerated and frozen packaging rooms or over dry ice depending upon your project needs. Using our Clinicopia global labeling system with its multi-lingual label phrase library we can design single panel, booklet labels or our unique Peel-ID™ safe storage labels for your studies. Single panel and Peel-ID™ safe storage labels can be conveniently reviewed and approved online via our Fusion portal before being printed and inspected at our facilities.

Catalent Pharma Solutions in Philadelphia is hiring a Manager, Distribution Client Services. The Manager, Distribution Client Services will monitor, escalate concerns and improve distribution client health. Position is responsible for running a professional client facing distribution team and owning the customer experience which includes full scope of activities includes Distribution project set-up, maintenance & management, Import/Export and Depot Coordination. As international shipping of clinical supplies is an integral part of our supply chain, the position will ensure a smooth transition from Catalent to Catalent and Catalent to 3rd party depot transition.

This is a full-time role position: Monday-Friday -Day Shift, Onsite

Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer, and Catalent employee.

The Role

+ Supervise distribution analyst, Distribution Supervisors, Distribution Coordinators, Pre-Distribution, Global Trade. Perform reviews, manage performance, develop team members, analyze workload of distribution personnel and modify as appropriate

+ Owns customer order pipeline and ensure all clinical requests are processed and shipped on time. Guide S&OP process from distribution perspective with a focus on forecasting excellence. Balance forecasting/demand with distribution capacity

+ Review work flow for operation improvements and implement where makes sense. Once work is awarded and scope includes Distribution, work with customers to define study specific distribution needs and provide solutions to international shipping.

+ Work with Clinical Project Management and Pre-Production Groups in set-up and maintaining distribution specific inventory (bulk, ancillary supplies, finished goods and samples).

+ Develop and implement standard operating procedures (SOP’s). Rectifying distribution issues and report findings back to the client. Participate in customer visitations, lead client and visitor tours, and occasional off-site meetings.

+ Generate a Distribution Protocol and supporting checklist for every Clinical Trial Material to be shipped in support of a clinical study. Revising the Distribution Protocol and supporting checklist as requested by the client with appropriate approvals.

+ Confirm training is provided to Distribution personnel on the specific of the projects in order to ensure understanding and qualification. Organizing and filing all Clinical Trial Material Shipment documentation into protocol-specific binders.

+ Maintain ad hoc customer reports. Write investigations and help resolve customer issues related to distribution. Operationally coordinate with other departments: Production, Purchasing, Sales Service, etc.

+ All other duties as assigned;

The Candidate

+ Requires a Bachelors Degree with eight years of professional experience; OR a Master’s Degree with five year of professional experience

+ Working experience in a cGMP management role preferred

+ Demonstrable leadership experience at Catalent (including but not limited to participation in Catalent-sponsored leadership programs such as NGGL, GOLD, LEAD Now, GM Excellence, and GROW) may be considered in place of external experience.

+ Required Leadership skills include excellent interpersonal and communication skills with all levels of stakeholders, the strong ability to lead, mentor, train, motivate, direct and empower a team, influence and lead change, contribute strategic, analytical insight for problem solving and partner with cross functional teams to identify gaps, develop and implementation of continuous improvement ideas

+ Individual may be required to sit, stand, walk regularly and occasionally lift up to 15 pounds

Why you should join Catalent:

+ Defined career path and annual performance review and feedback process

+ Diverse, inclusive culture

+ Positive working environment focusing on continually improving processes to remain innovative

+ Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives

+ 152 hours of PTO + 8 paid holidays

+ Several Employee Resource Groups focusing on D&I

+ Dynamic, fast-paced work environment

+ Community engagement and green initiatives

+ Generous 401K match

+ Medical, dental and vision benefits

+ Tuition Reimbursement - Let us help you finish your degree or start a new degree!

+ WellHub- program to promote overall physical wellness

+ Perkspot - offers exclusive or private discounts from approximately 900+ merchants in a wide array of categories

**Catalent offers rewarding opportunities to further your career!** Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.

personal initiative. dynamic pace. meaningful work.

Visit Catalent Careers (https://careers.catalent.com/us/en) to explore career opportunities.

Catalent is an Equal Opportunity Employer, including disability and veterans.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to [email protected] . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.

Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Important Security Notice to U.S. Job Seekers:

Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond— it is a fraudulent request. Please forward such requests to [email protected] for us to investigate with local authorities.

California Job Seekers can find our California Job Applicant Notice HERE (https://cdn.catalent.com/files/legal/CCPA-Privacy-Notice-at-Collection-for-California-Employees-and-Applicants-English.pdf) .