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Location

Key Tower - 127 Public Square

Business

We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

If you’re ready to be a part of our team, we encourage you to apply.

Job Description

Position Summary

The Coordinator, Resident Retention & Renewals plays a key role in supporting the lease renewal process at Brookfield Properties Multifamily. This position is responsible for engaging directly with residents, coordinating timely and accurate renewal offers, and ensuring seamless lease execution. By delivering consistent communication and administrative precision, the Coordinator helps enhance the resident experience while supporting revenue goals and aligning with Shared Services operations.

Essential Job Function

1. Resident Engagement (25%)

• Manages day-to-day resident interactions around renewal offers using CRM and PMS.• Escalates renewal negotiations or concession requests to the Renewal Specialist as needed.

2. Offer Coordination & Incentive Application (10%)

• Coordinates pricing negotiations, move-in specials, and the application of BILT rewards or other incentives.• Works closely with Revenue Management to support flexible month-to-month offers.

3. Lease Documentation & Execution (35%)

• Ensures timely lease generation and back-end lease execution, including document preparation and final countersignatures.• Supports administrative tasks and Yardi updates throughout the renewal lifecycle.

4. NTV Processing & Move-Out Scheduling (20%)

• Processes notices to vacate and assists with move-out scheduling and coordination, including communication with Virtual Assistants if needed.

5. Collaboration & Reporting (10%)• Collaborates with internal partners and Shared Services team members to monitor key metrics and optimize the resident retention process.

Education

Undergraduate (Bachelor) Degree in Business, Property Management, or related field required

Work Experience

3-4 Years of Specific Experience in Multifamily Real Estate

1-2 Years of Specific Experience in Property Management; Contract or Lease Renewal Negotiations Conversations

Please note: 5-7 Years of relative work experience could offset the minimum educational requirements

Great Incentives!

Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

+ Full benefits package

+ Generous paid time off

+ 401(k) with company match

+ Growth and advancement opportunities

+ Lucrative referral bonus program

+ Incredible associate rental discount if you choose to live on-site! Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace

#LI-DG24

We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

#BPMF

At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 400 million square feet of real estate across the globe. It’s a feat that wouldn’t be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don’t simply meet the needs of our tenants, residents, and communities — but exceed them, every day.