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Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities The incumbent serves as a Non-Appropriated Fund (NAF) Labor & Employee Relations (L/ER) Technician, responsible for coordination of L/ER matters for MCCS Twentynine Palms. Performs technical and administrative support work in one or more personnel areas such as performance management, employee relations, labor relations, and EEO. Typical assignments include (1) gathering facts involving routine disciplinary or work performance issues, discussing issues with managers and employees, and assisting in drafting reprimands and disciplinary actions (2) providing assistance in administering assigned employee benefits programs such as Workers Compensation, Family Medical Leave Act (FMLA), Leave Donations, Casualty Assistance, and Employee Performance Awards Program; and (3) assisting with grievance processing, maintaining records, and coordinating communication between management and the union. Assists L/ER department by gathering documentation, coordinating meetings, and supporting fact-finding efforts related to workplace disputes. May assist supervisors by explaining routine L/ER procedures and preparing draft correspondence to support resolution of issues between management, employees, and/or the union. Keeps the Human Resources Director and L/ER Lead informed of ongoing matters as applicable. Assists in collecting and compiling data on labor and employee relations activities, preparing summary reports, and supporting evaluations of program effectiveness through review of records, reports, and feedback. This position may also be responsible for drafting local procedural instructions relating to the functional specialty. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications Bachelor's degree from an accredited college or university in human resources or a related field appropriate to work of the position, OR three years of practical experience that demonstrates the knowledge, skills, and abilities required of the position OR an appropriate combination of education and experience equivalent to that gained in the above. Excellent interpersonal skills and ability to communicate orally and in writing. Excellent organizational skills, attention to detail, and ability to coordinate/track multiple projects/taskers simultaneously. Must have the ability to lead others in the completion of administrative tasks. Proficiency in data entry and the use of standard office software including Microsoft Word, Outlook, PowerPoint, Excel, and Adobe is required. Education Additional Information Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status. SELECTIVE SERVICE REGISTRATION: If you are a male born after December 31, 1959, and are at least 18 years of age, government employment requires that you must register with the Selective Service System, unless you meet certain exemptions. You must be able to show proof of registration or your exemption, as part of the required suitability background investigation. GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. IF APPLICABLE, INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENTS DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.