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  • Patient Experience Manager 1

    Sodexo (New Haven, CT)



    Apply Now

    Role Overview

     

    Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction.

     

    **Sodexo** is seeking a **Patient Experience Manager 1** for **Yale New Haven Health's St. Raphael's Campus** , located in **New Haven, CT.** The **Patient Experience Manager** is responsible for ensuring the utilization of Sodexo and Client patient and customer experience technology systems and solutions. This is a key Sodexo role in coordinating the delivery of Sodexo's programs and high standards for this prestigious client organization. Exclusive focus on driving patient and customer satisfaction utilizing Sodexo’s proprietary _Experiencia Plus_ platform. Prior experience preferred in analyzing _Press Ganey_ and _HCAHPS_ data and developing site-specific solutions to improve customer experience outcomes. This role will interact heavily with Yale New Haven Health System’s hospital and health system clients and staff, and will support Sodexo’s site operators to achieve contractual KPI’s.

     

    What You'll Do

    The successful candidate will:

    + evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;

    + oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;

    + collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;

    + perform tray assessments to ensure food quality and presentation and tray accuracy;

    + exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or

    + perform management functions that include direct supervision of hourly associates including employee development.

     

    What We Offer

     

    Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

     

    + Medical, Dental, Vision Care and Wellness Programs

    + 401(k) Plan with Matching Contributions

    + Paid Time Off and Company Holidays

    + Career Growth Opportunities and Tuition Reimbursement

     

    More extensive information is provided to new employees upon hire.

     

    What You Bring

    Ideal Candidate Profile:

    + excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;

    + passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;

    + knowledge of nutrition and specialized diets;

    + experience with oversight of diet offices; and/or

    + strong management skills, preferably in healthcare

     

    Who We Are

     

    At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

     

    Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please completethis form (https://app.smartsheet.com/b/form/dbdf3c39f65e4cd49eda84cc599389ab) .

     

    Qualifications & Requirements

     

    MinimumEducation Requirement - Associate's Degreeor equivalent experience

     

    MinimumManagement Experience - 2 years

     

    MinimumFunctional Experience – 1 year experience in Service Recovery role at large hospitality or hospital environment

     

    **Location** _US-CT-NEW HAVEN_

    **System ID** _981300_

    **Category** _General Management_

    **Employment Status** _Full-Time_

    _Exempt_

    **Posted Range** _$56600 to $85470_

    **Company : Segment Desc** _HOSPITALS_

     

    _On-Site_

     


    Apply Now



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