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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Qualifications

To be successful in this role you have:

+ Experience working on and leading enterprise application software development teams; in particular, experience working on development of the security features of software platforms which enable application development

+ 10+ years in software development leadership roles. Must have managed teams of 50+ including teams on different continents

+ Experience in the following technical areas: Java, JavaScript, relational databases, applied cryptography, access controls, the web stack (HTML, AJAX, REST, HTTP, etc.)

+ Working experience with software engineering best practices including coding standards, code reviews, build processes, and testing.

+ Ability to make continuous improvements in the team through small and iterative changes.

+ Strong knowledge of engineering design patterns, processes, and best practices

+ Willingness to work hands-on with the team to identify defects during code review, troubleshoot customer issues and defects, and architect solutions to features and problems.

+ A strong focus on customer outcomes and the ability to work cross-functionally to achieve business outcomes.

+ Strong verbal and written communication skills and excellent organization and time management skills.

To be successful in this role you have:

+ **Please highlight any relevant experience with the following optional qualifications:**

+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

+ Experience leading teams developing on enterprise platforms

+ Experience with Role-Based Access Control (RBAC) and/or Attribute-Based Access Control (ABAC)

+ Experience with applied cryptography: block and streaming cyphers, hashing algorithms, secure key exchange, Public Key Infrastructure (PKI), FIPS-compliant systems, and regulatory audit processes

+ Experience building crypto gateways, proxies, or middleware layers for API security

+ Experience with Kubernetes, cloud-native stacks, load balancers, and service mesh architecture

+ Experience with OAuth, OpenID, PASETO, and/or other token authentication standards

+ Proven success on cross-functional projects with diverse stakeholders

JV20

For positions in this location, we offer a base pay of $250,200 - $437,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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