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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

**PLEASE NOTE, This role requires a minimum of 2 days per week in the ServiceNow Office**

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact.

The Team

The Secure Configuration team works closely with the development organization to drive a reduction of insecure product configuration. This team of Product Security engineers continuously analyze evolving product features/capabilities and determine criteria to achieve a hardened and secure configuration. Hardening baseline definitions are consumed by scanning capabilities and user enablement features to help system owners reduce security risk.

The Role:

As a Sr. Manager of Product Security, you’ll be responsible for overseeing a team that creates hardening guidance for upcoming ServiceNow product releases. This will require experience building business processes within software release lifecycles and an understanding of workflows related to Security Benchmarking. You’ll work closely with Product Management and Development leaders to operationalize service hardening processes.

What you get to do in this role:

+ Lead a team of experienced product security professionals focused on curating and developing hardening guidance that enables customers to reduce risk from insecure configuration

+ Collaborate with software development leaders to optimize development lifecycle processes related to secure configuration

+ Participate in security impactful feature-flag deprecation and customer migration efforts

+ Work with Product Management teams to improve customer enablement workflows

In order to be successful in this role, we need someone who has:

+ Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.

+ 10 to 15 Years of experience in product security, or development engineering team.

+ 2+ Years of experience with network and system security hardening, including NIST STIG/SCAP and/or CIS Benchmark frameworks.

+ In-depth knowledge of common web application vulnerabilities (OWASP Top Ten) and knowledge of common application security control evaluation frameworks (OWASP ASVS) recommended.

+ Experience with Threat modeling and threat modeling tools recommended

+ Strong verbal communication skills with an emphasis on application remediation processes

+ Ability to deliver technical documentation and communicate technical concepts to both non-technical business users as well as technical stakeholders

+ Excellent negotiation and conflict management skills

+ Developer level proficiency in at least one language - Python, Java, or JavaScript preferred

+ Knowledge of common compliance frameworks (e.g. FedRAMP, NIST 800-53, ISO 27001) preferred.

+ Degree in computer science / engineering, informatics, mathematics/statistics, or equivalent work experience

\#SecurityJobs

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here (https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/other-document/careers/new-world-of-work-personas.pdf) . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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