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Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Xylem's Operations Support Manager:** **Dynamic and empathetic people leader with a proven track record of inspiring high-performing teams and delivering exceptional customer experiences

Responsible for being primarily focused on employee expectations, for managing personnel deliverables, and execution of department goals, and managing and directing the daily work of their team to ensure on-time quality of customer requirements and achievement of business goals.

Team Management:** **Regional leader of two regions - 5 to 8 direct reports** **in a Hybrid environment

Lead and manage a team, providing guidance, feedback, and support.

Set goals and KPIs for team members and monitor performance.

Foster a positive and collaborative work environment.

Develop and implement training programs to keep team members updated on trends and strategies.

May develop strategic direction for team

Leads their respective shared services process team

Strong collaboration with all business partners to understand the impact of their respective process on all business units

Ensures that processes are well documented and that staff is trained adequately

Ensures that performance metrics are outlined for each process and that performance is measured and reported on

Constantly improving performance in relation to performance metrics, as well as process improvement

Educates business partners and customers on the impacts between business processes and business activities

Collaborates across business processes and business segments to ensure alignment of processes to best practices

May have budget responsibilities

Has authority for personnel actions and will need extensive knowledge of department processes

Performs and audits necessary DOA

Assumes full People Leadership Responsibilities inclusive of: Time & Attendance Management, Recruiting, Team Development & Effectiveness, & Employee Engagement and Creating a Positive Employee Experience

Responsibilities:

To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.

Create and maintain safe working environment and culture within the organization

Drives customer management, employee management, safety management, interpersonal relationship and leadership skills

Identify and raise awareness towards process gaps to enable efficiency & effectiveness

Ensure adherence to a set of quality standards and deliver the best possible customer experience

Challenge the status quo, analyze processes and take ownership of solution implementation

Models and enables developmental support of High Impact Behaviors for direct reports

Operational support management; autonomy to make decisions that impact divisional/department span of control

Approve expense report and performance evaluations

Task execution for area of responsibility up to levels defined in Xylem’s DOA policy (can be approver of approver)

Drive a culture of accountability, continuous improvement, and personal excellence

Engages with other functional areas throughout the organization, such as training, field service, and recruiting, to share ideas and leverage best practices

Demonstrates leadership behaviors across organizational boundaries of candid communication, collaboration, developing people, embracing DEI and innovation.

Education & Experience Requirements:

Preferred: Bachelor’s degree

High school diploma plus 10 years of applicable work experience with at least 5 years of demonstrated leadership experience in a Hybrid environment

Skill Requirements:

Intra-departmental communication for purpose of alignment/information sharing/guidance/leadership

Ability to develop and cultivate strategic relationships

Able to executive tasks with high levels of autonomy

Strong collaboration with other disciplines

Expert-level understanding of concepts in execution, broader organizational impact, and strong organization skills

Strong execution and organization skills

Strong understanding of general business concepts

Excellent communication skills

Fluent User of standard Microsoft Office applications (Outlook, Word, Excel, PowerPoint)

Advanced SAP fluency in relevant area of expertise (e.g. SD, CS, CM module)

Strong understanding of business reporting and delivering insights from those reports

Fluent understanding of typical IT business tools; adapt at learning new programs quickly (e.g. homegrown IT solutions but also new cutting-edge tools like Data Analytics)

Fluency in a Field Service and CRM application like (MS Field Service or MS CRM)

Travel Requirements:

10% to 15% regional meetings & employee onboarding and team building

Xylem does not provide visa sponsorship for this position

The estimated salary range for this position is $** **72,300.00** **to $** **105,000.00** **.   Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

\#LI-JRT05

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.

At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation