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Introduction

The Brand Technical Specialist provides prospects, customers, IBM business partners and the IBM’s sales team with in-depth domain, product, solutions and/or technical product expertise covering the IBM Automation IT Automation - FinOps pillar. This pillar includes solutions such as Apptio, Turbonomic, Instana and Cloud Pak for AIOps. You apply your business insights, build and maintain client relationships, incorporate hardware, software and services into client-valued solutions and ensure client readiness for the implementation of technical solutions. This is an opportunity to shape the future for both IBM and its clients. The BTS engages in pre-sales activity of the sales cycle including sales/business discussions, solution discovery, solution and business assessments, solution demonstrations, pilots and Proof of Concepts. They understand the client's business requirements, technical requirements and competitive landscape as it pertains to the IBM Automation IT AUTOMATION - FINOPS pillar. This role requires a consultative, solutions-focused approach that requires in-depth needs analysis (discovery), art of the possible demonstrations, customized presentations and demonstrations, and delivery of written documentation and other material to support the sales team and sales opportunities.  When engaged for a specific opportunity or project, the BTS role is responsible for the technical accuracy of the proposed solution. As this solution pillar is large and comprised of many different individual solution components, when applicable, the BTS will also pull in other resources such as solution focused SMEs, Partners, etc. to help drive a successful technical solution review with our clients.

Your role and responsibilities

The Automation IT Automation FinOps Brand Technical Specialist (BTS) role is a technical, pre-sales, client-facing role supporting customers in the US Industry Market focusing in the Energy & Utilities, Communications and high-tech verticals.

Required technical and professional expertise

* Extensive experience with IBM Automation including Apptio, Turbonomic, Instana and Cloud Pak for AIOps.

* Must have a proven record of successfully understanding client issues and pulling together strategies to ensure the client is successful.

* Excellent customer relations; verbal and written communications skills.

* Ability to successfully work with sales reps, SMEs and business partners to close business deals.

* Ability to manage multiple accounts and associated opportunities simultaneously.

* Ability to learn IBM’s line of products and services.

* Ability to analyze and resolve business and technical challenges.

* Ability to negotiate and prioritize projects.

* Travel up to 60% or 3 days a week (home on weekends- based on project requirements)

* English: Fluent

Preferred technical and professional experience

* Experience in the Energy & Utilities, Communications and high-tech verticals is a plus.

* Deployment experience is a differentiator for the successful candidate.

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.