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What You'll Do

As a **Business Operations Consultant** , you'll independently identify and implement process and system improvements within business, products or services and or functional area. Be a resource to assist in decision making, recommending changes in policy, procedure, and guidelines. Focus on sophisticated global issues with expertise surrounding one or more services.

+ Independently research, define, analyze, test and develop solutions relating to systems and service development for high impact, sophisticated business needs. Implement new policies, procedures, workflow approaches and system improvements for products and plans. Coordinate and/or facilitate various components of a project/process.

+ Serve as a liaison and consult with business partners and technical areas (including IT staff) regarding system applications/processes. Monitor and/or maintain department systems and applications to ensure problems and issues are addressed, detailed and corrected. Communicate problems and solutions to appropriate internal and external audiences.

+ Provide technical expertise on a variety of topics and projects. May represent management on assigned business unit and/or functional committees. May act as subject matter expert for business applications, systems, products and functional areas.

+ Provide, coaching, mentoring, and training to less expert team members and internal customers.

+ May monitor the level of services of internal and external customers to identify and recommend changes and/or business development opportunities.

+ Learn and understand the Agile methodology and the cadence that RIS Business Systems follows.

+ Submit and navigate the JIRA and Confluence software.

+ Coordinate Customer Innovation requests for existing clients and new sales opportunities.

+ Partner with the CI requestor to understand the requests. Determine why the custom request is needed and what is necessary to create a successful outcome.

+ Partner with IT to determine the best approach to support a CI request.

+ Partner with IT to gather a “T-shirt” sizing and what projects in Que may need to get pushed if the item is approved as a “priority.”

+ Prepare and present CI requests in front of committees or groups of senior level individuals.

+ Join client calls and coordinate calls between Principal IT and the Client’s IT where applicable.

+ Must be customer service oriented and demonstrate the ability to respond to time sensitive situations with a sense of urgency.

+ Manage Custom Coding Module (CCM) requests by: receiving the request, reviewing the request and submitting to the appropriate IT squads.

+ May include running SQL reports and assisting with Single Sign-On support as needed.

+ Perform other job-related duties and special projects as vital.

Who You Are

+ Bachelor’s degree or equivalent, plus 3+ years of related work experience required.

+ Defined Contribution experience is required.

+ Industry education preferred (FLMI, HIAA, CRC, CLU, etc).

+ Knowledge of at least one functional/operational area (such as: Underwriting, administration, claims, contracts or managed care).

+ Broad range of network and PC software applications.

+ Prior project experience and facilitation vital.

+ Ability to handle several tasks and priorities at one time.

+ Detail and results oriented; ability to work independently and offer creative solutions to problems.

+ Travel may be required (4%).

+ Strong customer service skills required.

+ Understanding of the agile development process is a plus.

+ Experience submitting and navigating within JIRA and Confluence software is a plus.

Salary Range Information

Salary ranges below reflect targeted base salaries. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation for all roles will be based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer.

Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)

$54000 - $98400 / year

Time Off Program

Flexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don’t accrue a bank of time off under FTO and there is no set number of days provided.

Pension Eligible

Yes

Additional Information

Work Environments

This role offers in-office, hybrid (blending at least three office days in a typical workweek), and remote work arrangements (only if residing more than 30 miles from Des Moines, IA, or Charlotte, NC).

Work Authorization/Sponsorship

At this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.

Nonimmigrant Workers (https://www.uscis.gov/working-in-the-united-states/temporary-nonimmigrant-workers) and Green Card for Employment-Based Immigrants (https://www.uscis.gov/green-card/green-card-eligibility/green-card-for-employment-based-immigrants)

Investment Code of Ethics

For Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.

Experience Principal

At Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the outstanding experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being! Check out our careers site (https://www.principal.com/about-us/careers) to learn more about our purpose, values and benefits!

Principal is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Posting Window

We will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.

Original Posting Date

6/27/2025

Most Recently Posted Date

7/10/2025

LinkedIn Remote Hashtag

\#LI-Remote