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Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

At the heart of innovation at Schwab, the Artificial Intelligence (AI) Incubation and Enablement Team is where cutting-edge ideas come to life. Our mission is to develop new and novel AI applications that transform the way Schwab serves its clients, enhancing experiences and driving value across the organization. We don’t just solve today’s challenges—we anticipate tomorrow’s opportunities, pioneering solutions that position Schwab as a leader in financial services innovation.

As Schwab’s central AI business enablement team, we bridge the gap between research, technology, and business units, ensuring that AI-powered innovation is integrated seamlessly and strategically throughout the organization. From exploring transformative AI technologies to delivering practical applications, our team is dedicated to empowering every corner of Schwab with the tools, insights, and capabilities to succeed in an increasingly AI-driven world.

We are looking for an experienced and innovative Senior Manager to lead our AI Change Management & Transformation function and play a pivotal role in shaping and executing Schwab’s firmwide AI strategy. This role will report to the Director, AI Business Enablement and will be responsible for driving organizational readiness, stakeholder engagement, and process transformation to support AI adoption. You will play a critical role in helping teams embrace AI capabilities and realize measurable business value. The ideal candidate is both technically proficient and business-savvy, with a deep understanding of AI technologies and the broader tech ecosystem.

What** **You’ll** **Do

+ **Strategic** **Change Management:** Design and execute change management strategies, partner with cross-functional teams, and lead communication and training efforts to support AI transformation across business units

+ **Process Integration:** Collaborate with business and technology leaders to redesign processes for AI integration and support governance frameworks for responsible AI use

+ **Analytics** **:** Track adoption metrics, monitor business impact, and inform continuous improvement for change management effort.

+ **Leadership:** Function as the driving force behind AI change management initiatives, rallying cross-functional teams with domain expertise to enable these initiatives and ensure successful execution.

What** **you’ll** **gain

+ Be a key driver of Schwab’s AI transformation journey.

+ Exposure to cutting-edge AI technologies and enterprise transformation programs

+ Collaborate with a dynamic, forward-thinking team at the forefront of financial services innovation.

+ Ability to contribute to strategic change management initiatives, positioning yourself for an impactful career at Schwab

+ Develop your personal brand and key relationships across the different enterprises

What you have

Required Qualifications

+ A Bachelor’s degree is required

+ 7–10+ years of experience in change management, business transformation, or digital enablement

+ 3+ years of experience building familiarity with AI technologies, business applications, and implementation roadmaps, preferably for complex and/or regulated business domains

+ 5+ years of experience demonstrating strong knowledge with various change management methodologies

+ 7+ years of demonstrated senior-level communication skills and abilities to craft compelling narratives and deliver effective presentations tailored to executive audiences

+ 7+ years' experience influencing cross-functional stakeholders and championing initiatives across departments

Preferred Qualifications

+ MBA or Master’s in Organizational Psychology, Business, or related field

+ 2–3+ years of experience supporting AI or emerging technology initiatives

+ Certifications in change management or AI strategy

+ Excellent communication, facilitation, and stakeholder engagement skills

+ Strategic mindset with the ability to identify and leverage opportunities for collaboration between Schwab

+ Strong relationship-building and collaboration skills; a team player with experience influencing cross-functional stakeholders and championing initiatives across departments

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

+ 401(k) with company match and Employee stock purchase plan

+ Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

+ Paid parental leave and family building benefits

+ Tuition reimbursement

+ Health, dental, and vision insurance

What’s in it for you:

At Schwab, we’re committed to empowering our employees’ personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you’ll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

401(k) with company match and Employee stock purchase plan

Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions

Paid parental leave and family building benefits

Tuition reimbursement

Health, dental, and vision insurance

Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at [email protected] or call 800-275-1281.