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IT Help Desk - Tier 1 / Grand Prairie, TX / Onsite

Grand Prairie, Texas

Onsite

Contract

$17/hr - $20/hr

One of the nation’s top performing labor broker companies, stives in installing services for retailers and manufacturing companies. They are looking to bring on a Support technician to their growing team. This company’s mission is to provide expertise of installation services that include improvements in products such as doors, windows, siding, and kitchen appliances.

This role is responsible for supporting Tier 1 and Tier 2 ticket and issues. Along with supporting service incidents while using the appropriate ticketing systems. The ideal candidate will have a background in Windows, Mac, Active Directory, Computer hardware, and Microsoft.

This position is Contract-to-hire, onsite 4-5 days a week, and located in Grand Prairie, TX. Hourly range around $15-20/hr.

Required Skills & Experience

+ High School Degree or equivalent preferred

+ Customer service experience in a call center environment

+ Help desk or technical support experience preferred

+ Knowledge and experience of troubleshooting Office 365 applications

+ Ability to install and troubleshoot software

+ Ability to configure and support internet browsers

+ Mobile application support experience

+ Microsoft Office Products knowledge

Desired Skills & Experience

+ Certifications in Microsoft O365 or Azure

+ Good written and oral communication skills

+ Ability to work in team environments

The Offer

+ Salary will be around $15-20/hr.

You will receive the following benefits:

+ Medical Insurance

+ Dental Benefits

+ Vision Benefits

+ 2 weeks paid PTO

+ 401(k) 5% match

Applicants must be currently authorized to work in the United States on a full-time basis now and in the future

You will receive the following benefits:

+ Medical Insurance - Four medical plans to choose from for you and your family

+ Dental & Orthodontia Benefits

+ Vision Benefits

+ Health Savings Account (HSA)

+ Health and Dependent Care Flexible Spending Accounts

+ Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

+ Hospital Indemnity Insurance

+ 401(k) including match with pre and post-tax options

+ Paid Sick Time Leave

+ Legal and Identity Protection Plans

+ Pre-tax Commuter Benefit

+ 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

**Posted by:** Jay Aguiar

Specialization:

+ Technical Support