"Alerted.org

Our client in the HR/Payroll Services industry is seeking a **Help Desk Technician** to join their team.

Job Title: Help Desk Technician

Pay Rate: $23/hr W2

What’s the Job?

We are seeking a dynamic and customer-focused Technical Support Specialist to provide in-person support to end users across a range of technologies. This role requires a blend of technical troubleshooting expertise and exceptional interpersonal skills to ensure a high-quality user experience. You’ll be the face of IT for many of our staff and will be counted on to resolve issues, explain technical concepts in plain language, and provide empathetic, responsive service.

**Key Responsibilities** :

• Provide hands-on, in-person support for desktops, laptops, mobile devices, conferencing systems, and other workplace technology.

• Troubleshoot and resolve hardware, software, and connectivity issues at a Tier 1 and Tier 2 level.

• Serve as a first point of contact for walk-up support, offering timely and friendly assistance to all employees.

• Deliver exceptional customer service, maintaining professionalism, patience, and empathy even in high-pressure situations.

• Log all issues accurately in the IT ticketing system and ensure timely follow-up and resolution.

• Follow standard operating procedures and escalate issues as needed.

• Collaborate closely with other IT team members and departments to ensure cohesive support across the organization.

• Assist in setting up and supporting new user equipment, onboarding, and offboarding processes.

• Participate in deployment projects (e.g., OS upgrades, hardware refreshes, software rollouts).

• Stay current with technology trends and internal tools, adapting to changes in process and environment.

• Provide basic training or guidance to end users as needed on tools, software, and best practices.

Required Qualifications:

• 1–3 years of relevant technical support or helpdesk experience, preferably in an in-person environment.

• Proficient with Windows and macOS, Microsoft 365, and common business applications.

• Understanding of networking fundamentals (Wi-Fi, DNS, VPN, etc.) and basic Active Directory tasks.

• Strong customer service orientation with a track record of resolving issues while building positive relationships.

• Clear and effective communication skills — able to explain complex concepts simply and respectfully.

• Proven ability to follow structured processes and documentation while remaining adaptable to changing procedures.

• High degree of professionalism, dependability, and discretion.

• Ability to lift and move equipment as needed (up to ~25 lbs).

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:** **Manpower, Experis, Talent Solutions, and Jefferson Wells

_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands –_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _–_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.

ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.