"Alerted.org

Hotel:

Loveland Embassy Suites

4705 Clydesdale Pkwy

Loveland, CO 80538

Assistant Front Office Manager

Full time

Starting Compensation

$22.25/hr - $23.36/hr

Expected Job Closing Date:

2025-07-10

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

_Atrium SPIRIT – Where teamwork, passion, & appreciation ignites service excellence._

What’s in it for you?

The **Atrium SPIRIT** is a belief in the power of **_Service_** _,_ **_Perseverance_** _,_ **_Inclusion_** _,_ **_Respect_** _,_ **_Innovation_** , and **_Teamwork_** to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

+ **Career Growth & Learning** – 40% of our management hires are internal promotions!

+ **Invest in Your Future** – 401(k) plan with company match.

+ **Comprehensive Health Coverag** **e** – Medical, dental, and vision insurance options.

+ **Paid Time Off & Vacation** – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations

+ **Perks That Fit Your Life** – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.

+ **Purpose & Impact** – Make a difference through Atrium’s community service and volunteer programs.

Job Description

At Loveland Embassy Suites we have 263 beautiful well-kept suites and over 50,000 square feet of event space. We are conveniently located next to the Blue Arena, right off I-25.

At Loveland Embassy Suites and Atrium Hospitality, we inspire excellence and have created an environment where each associate brings a unique value to the team and encourages our team members to be their authentic selves and to embrace and promote our diverse and inclusive culture. Join our team and work side by side with us to provide the very best guest experience which is built upon our six core values of **Service** , **Perseverance** , **Innovation** , **Respect** , **Inclusion** , and **Teamwork.** Be part of the work culture that makes a difference as we partner and support several local non-profit organizations throughout the year. Be part of the company that supports your growth and development. If you are seeking adventure and looking to grow with a company - Atrium Hospitality and Loveland Embassy Suites is the place for you!

Primary Purpose:

The primary purpose of the Assistant Front Office Manager is to ensure that guests have an excellent hotel stay experience while performing front desk duties and directing front desk staff to greet guests, process check-ins and check-outs, issuing room keys, answering questions, and addressing guest requests as per brand and Atrium standards.

Work Performed:

The Assistant Front Desk Manager will be tasked with the following duties, responsibilities, and assignments:

+ Create a best in-class guest experience by engaging with guests, providing friendly courteous service, anticipating guest needs, and increasing guest loyalty;

+ Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner; Ensure that Associates are meeting guest needs and appropriately responding to guest concerns. Escalate guest concerns as appropriate;

+ Help ensure financial goals of the department are being met through well managed stock, cost controls, and schedules;

+ Supervise the front desk staff by ensuring opening and closing task checklists as assigned during the three shifts are completed;

+ Answer inquires pertaining to hotel services, registration, shopping, dining and travel directions;

+ Handle cash and credit card transactions and process guest accounts;

+ As needed, fulfill all job responsibilities expected of Night Auditor, Shuttle Driver and Concierge Attendant;

+ Deputize in the absence of the Front Office Manager;

+ Follow all company and safety and security policies and procedures; report accidents, injuries and unsafe work conditions to management; complete safety training and certifications; and

+ Any and all other work as required to complete the primary purpose of the position.

Qualifications:

Required Prior Experience:

Prior customer service experience

Preferred Prior Experience:

Hospitality industry experience preferred

Required Education:

High School Diploma or equivalent

Preferred Licenses/ Certification:

Valid state driver’s license and adhere to all company guidelines regarding moving violations.

Required Technology:

Use computers and computer systems (including hardware and software) to enter data, or process information

Physical:

Able to lift a minimum of 50lbs occasionally

Able to stand and/or walk for duration of schedule shift

Other:

Able to read, write and communicate effectively in English

Must be flexible to working days, early mornings, evenings, nights, weekends, and holidays

Competencies:

Organization

Can marshal resources (people, material, support) to get things done. Can orchestrate multiple activities at once to accomplish a goal, uses resources effectively and efficiently. Arranges information in a useful manner.

Customer Focus

Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Managing Diversity

Treats reports equitably; acts fairly; has candid discussions; doesn’t have a hidden agenda; doesn’t give preferential treatment.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

Service

We deliver the best guest experience possible. We are a home away from home for our guests, and we are charged with making them feel safe and welcome.

Perseverance

We will be better today than we were yesterday.

Inclusion

We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.

Respect

We treat others the way we would like to be treated.

Innovation

We strive to develop, share and implement new thoughts, ideas and methods that improve our company, our operations and the guest and associate experience.

Teamwork

Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education. When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality. The voices and opinions of our associates truly matter. We encourage, welcome, expect and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!