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Description

At AWS, we're reimagining how professional services can transform customer outcomes through innovative artificial intelligence. You'll be at the forefront of designing human-AI interaction experiences that reshape how businesses leverage emerging technologies.

Key job responsibilities

• Design and develop sophisticated AI system interfaces that prioritize human-centered experiences

• Collaborate with cross-functional teams to prototype and evaluate innovative AI solutions

• Navigate complex design challenges with strategic thinking and creative problem-solving

• Evaluate and communicate the transformative potential of AI technologies for diverse stakeholders

• Establish design standards and best practices for human-AI interaction frameworks

A day in the life

Your day will be dynamic and collaborative, focusing on creating transformative AI solutions. You'll engage with diverse teams, prototype innovative interfaces, and explore uncharted territories of human-AI collaboration. Expect to challenge conventional design thinking and craft experiences that seamlessly integrate advanced technological capabilities.

About the team

The newly formed Agentic AI Professional Services Experience team (APEX) is a collaborative group dedicated to pioneering agentic AI-driven professional services. Our vision is to redefine how organizations integrate artificial intelligence into their strategic planning and operational processes. We value creativity, technical expertise, and the ability to translate complex concepts into actionable insights.

ABOUT AWS:

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

AWS Global Services

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

Basic Qualifications

- Bachelor's degree in Design, Computer Science, Human-Computer Interaction, or related field

- 7+ years of experience in user experience design and development

- Experience in designing human-centered AI systems and interfaces

- Experience with human-agent interaction models and principles

- Experience with AI prototyping tools and development frameworks

Preferred Qualifications

- Master's degree in a relevant discipline

- Advanced experience designing and evaluating agentic AI user experiences

- Research background in cognitive systems or human-AI interaction

- Comprehensive understanding of responsible AI principles

- Expertise working with large language models, autonomous agents, or AI assistants

- Contributions to open-source projects or published research in related domains

- Exceptional communication skills for translating complex technological concepts

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.