• Patient Service Representative

    Robert Half Office Team (Lakewood, WA)


    Description

    We are looking for a dedicated Patient Service Representative to join our team in Lakewood, WA. In this role, you will serve as the first point of contact for patients, ensuring their experience is welcoming and efficient. This is a long-term contract position offering the opportunity to work in a dynamic healthcare environment where your administrative and interpersonal skills will be highly valued.

    Responsibilities:

    • Greet and check in patients while ensuring all necessary forms and documentation are completed and updated.

    • Process referrals, collect copays, and verify insurance information in compliance with HIPAA regulations.

    • Perform administrative tasks such as scanning, faxing, and handling office equipment with proficiency.

    • Make reminder calls to patients and assist with scheduling appointments.

    • Apply sliding fee adjustments to copays and deductibles based on patient eligibility.

    • Collaborate with billing departments for payment-related inquiries and ensure accurate patient communication.

    • Balance daily front desk activities, including patient check-ins and administrative work.

    • Utilize medical terminology and knowledge to support patient services effectively.

    • Maintain a calm and detail-focused demeanor while multitasking in a fast-paced environment.

    Requirements

    • Proven experience in a healthcare front office role, preferably with minimal training required.

    • Familiarity with medical terminology and patient service practices.

    • Proficiency in using EMR software like EPIC and NextGen.

    • Ability to handle multiple tasks simultaneously while maintaining accuracy and professionalism.

    • Strong interpersonal skills to ensure positive patient interactions.

    • Knowledge of HIPAA compliance and patient privacy regulations.

    • Prior experience with insurance referrals and verifications is highly desirable.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .