• Customer Service Returns Associate

    Robert Half Office Team (Bridgewater, NJ)


    Description

    We are seeking a Customer Service Associate to support our operations on a long-term contract basis. This role is responsible for managing order processing and ensuring effective coordination between internal teams and external customers. The ideal candidate is detail-oriented, highly organized, and committed to providing excellent service.

     

    Manage order processing and authorization using internal systems. Investigate and resolve order-related issues by collaborating with cross-functional teams, including sales and accounting. Coordinate the movement of goods with logistics teams and external partners. Maintain accurate records and ensure proper documentation for all transactions. Communicate with customers via phone and email to address inquiries and resolve concerns in a detail oriented manner. Effectively prioritize and manage multiple tasks in a fast-paced environment. Prepare reports and presentations using Microsoft Excel, PowerPoint, and Word. Support ERP and CRM system activities, ensuring data accuracy and efficient usage. Contribute to process improvements and help streamline workflows related to order management and customer service.

    Requirements

    Minimum of 2 years of relevant experience in customer service or order processing. Must have experience working with SAP and ERP systems Proficiency in computer literacy at an intermediate level. Intermediate skills in Microsoft Excel, PowerPoint, and Word. Strong written and verbal communication skills with a detail-oriented approach to customer interactions. Exceptional attention to detail and accuracy. Ability to organize and prioritize multiple competing tasks effectively.

    TalentMatch®

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .