• Computer Support Specialist I

    Montana State University (Bozeman, MT)


    Position Details

    Position Information

    Announcement Number STAFF - VA - 25422

    For questions regarding this position, please contact:

    Philip Gales

    [email protected]

     

    406-994-4214

     

    Classification Title Computer Supp Spec I

     

    Working Title Computer Support Specialist I

     

    Brief Position Overview

     

    The person in this position will serve as the primary point of contact for web support, assisting departments with website troubleshooting, content organization, CMS training, and guidance on best practices, accessibility, and branding across university websites.

     

    Position Number 4M1606

     

    Department University Communications

     

    Division University Communications

     

    Appointment Type Classified

     

    Contract Term Fiscal Year

     

    Semester

     

    If other, specify From date

     

    If other, specify End date

     

    FLSA Non-Exempt

     

    Union Affiliation FOCUS-MFPE

     

    FTE 1.0

     

    Benefits Eligible Eligible

     

    Salary $20.479 per hour, commensurate with experience, education, and qualifications

     

    Contract Type Classified Salary

     

    If other, please specify

     

    Recruitment Type Open

    Position Details

    General Statement

    University Communication’s mission is to enhance MSU’s public image, increase the public’s awareness of MSU’s accomplishments and develop consistent communications that build the university’s reputation. University Communications provides a wide range of services to the university through its operational units: Montana PBS , MSU News Service, MSU Creative Services, MSU Web and Digital Communications and University Marketing. Its staff includes writers, editors, graphic designers, photographers, video producers, publications specialists, marketing specialists and Web programmers.

     

    Reporting to MSU Web and Digital Communications, this position will serve as the primary point of contact for web support, assisting departments with website troubleshooting, content organization, CMS training, and guidance on best practices, accessibility, and branding across university websites. This position will assist the University Communications directors with other projects and duties as delegated and assist with emergency communications as needed.

    Duties and Responsibilities

    + Serve as the primary point of contact for web support tickets, troubleshooting issues, and providing timely solutions to university departments regarding their websites.

    + Assist departments in organizing website content, structure, and navigation to enhance user experience and achieve their communication goals.

    + Conduct training sessions and create documentation to help users effectively manage and update their websites using the university’s content management system ( CMS ).

    + Collaborate with web developers and designers to address more complex technical issues and implement new website features or enhancements.

    + Proactively identify opportunities to improve departmental websites and offer guidance on web best practices, accessibility standards, and university branding guidelines.

    + Monitor website analytics and provide departments with insights to help them understand user behavior and improve their online presence.

    Required Qualifications – Experience, Education, Knowledge & Skills

    + Bachelor’s degree or equivalent or an equivalent combination of relevant education and/or experience.

    + Minimum of 1 year of experience in a customer service or client support role, preferably in a technical or web-related environment.

    + Demonstrated experience with website content management systems ( CMS ) (e.g., WordPress, Drupal, Cascade CMS , or similar).

    + Proven ability to troubleshoot and resolve basic technical issues related to websites or web applications.

    + Experience in creating and delivering training materials or providing user support documentation.

    Preferred Qualifications – Experience, Education, Knowledge & Skills

    + Bachelor’s degree in psychology, human computer interaction, or user experience.

    + Experience working in a higher education environment.

    + Familiarity with web accessibility standards (e.g., WCAG 2.1).

    + Basic understanding of HTML , CSS , and JavaScript.

    + Experience with web analytics tools (e.g., Google Analytics).

    + Previous experience in project coordination or managing multiple client requests simultaneously.

    The Successful Candidate Will

    + Have exceptional interpersonal skill set that allows for effective communication with customers, employees and vendors.

    + Consistently exercise initiative, judgment and time management skills with minimal supervision.

    + Communicate effectively with employees and the public both in person and over the phone

    + Work effectively in a team-oriented environment.

    + Establish and maintain effective working relations with co-workers and the public

    + Represent the department and MSU to others in a professional and courteous manner.

    Position Special Requirements/Additional Information

    Must possess a valid driver’s license, an acceptable driving record, and meet all State of Montana requirements to operate State/University vehicles. (If successful candidate possesses a valid out-of-state driver’s license, must obtain a valid Montana driver’s license within 60 days of hire.)

     

    This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.

     

    Physical Demands

     

    With or without reasonable accommodation; the person in this position must be able to transport supplies, printed materials, and bulk paper of up to 50 pounds.

     

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.

     

    This position has supervisory duties? Yes

     

    Posting Detail Information

     

    Number of Vacancies 1

     

    Desired Start Date Upon completion of a successful search

     

    Position End Date (if temporary)

     

    Open Date

     

    Close Date

    Applications will be:

    Screening of applications will begin on July 14, 2025; however, applications will continue to be accepted until an adequate applicant pool has been established.

     

    Special Instructions

    EEO Statement

    Montana State University is an equal opportunity employer. MSU does not discriminate against any applicant on the basis of race, color, religion, creed, political ideas, sex, sexual orientation, gender identity or expression, age, marital status, national origin, physical or mental disability, or any other protected class status in violation of any applicable law.

     

    In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference, please complete the veteran’s preference information located in the Demographics section of your profile.