• CSR - Bilingual

    Adecco US, Inc. (Houston, TX)


    We’re Hiring - CSR - Bilingual

    Job Description

    Key Responsibilities:

    + Answer incoming customer calls promptly and professionally.

    + Address customer inquiries regarding products, services, and account-related issues.

    + Handle complaints, provide appropriate solutions, and follow up to ensure resolution.

    + Maintain accurate customer records and documentation in the CRM system.

    + Educate customers on new products, services, or promotions.

    + Meet or exceed performance metrics, including call handling time, customer satisfaction, and issue resolution.

    + Follow company protocols to ensure compliance with service standards.

    + Collaborate with team members to achieve departmental goals and improve customer experience.

     

    call center - **handling customer inquiries, resolving issues, and providing information about waste collection, recycling, and other services, while ensuring customer satisfaction** .

    Qualifications:

    + Previous experience in a call center or customer service environment is preferred.

    + Excellent verbal communication skills and active listening abilities.

    + Strong problem-solving skills and the ability to think on your feet.

    + Ability to remain calm under pressure and handle customer concerns with professionalism.

    + Proficiency in using call center technology and CRM software.

    + Ability to multitask and manage time effectively.

    + Bilingual (Spanish, ) is a required.

    + Knowledge of call center metrics and key performance indicators (KPIs).

    **Pay Details:** $17.00 to $19.00 per hour

     

    Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

     

    Equal Opportunity Employer/Veterans/Disabled

     

    To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

    The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

    + The California Fair Chance Act

    + Los Angeles City Fair Chance Ordinance

    + Los Angeles County Fair Chance Ordinance for Employers

    + San Francisco Fair Chance Ordinance