• Automotive Customer Service Representative

    Aston Carter (Everett, WA)


    (Job Description)

    *Automotive emphasis (or at a minimum, highlighting passion and experience within automotive and parts) must be emphasized on the resume clearly for immediate consideration*

     

    An automotive and off-roading repair shop located in Everett, WA is currently hiring for an Automotive Customer Service Representative. The CSR will be responsible for responding to both internal and external customer requests for assistance or information via telephone and email. The CSR will provide exceptional customer service resolving customer issues effectively while working in a fast-paced, high-volume environment.

     

    Pay - $21/hr. - $24/hr.

     

    Location - Everett, WA (100% onsite)

     

    Schedule – Standard Morning Shift Monday - Friday

     

    Contract Duration - 6 Month Contract-To-Hire

    (Responsibilities)

    + Takes incoming calls and make outbound calls to and from customers to address and resolve requests and concerns such as warranty questions, return good authorizations, call tags, etc.

    + Create and maintain various internal Company reports including sales spreadsheets, returns, international documents required for shipping, UPS tracking, and others.

    + Examine records and related documents and correspondence to effectively address questions or concerns. Follow up with Customers to assure satisfaction and resolution.

    + Communicate with other departments such as Shipping/Receiving, Accounting, and Purchasing as needed to address customer questions, requests, or complaints.

    + Exercises discretion and judgment and draws on detailed understanding of the company’s policies and practices in resolving customer issues.

    (Qualification Requirements)

    *Automotive emphasis (or at a minimum, highlighting passion and experience within automotive and parts) must be emphasized on the resume clearly for immediate consideration*

    + 1+ years of experience in a customer service role for a medium or large-sized corporation.

    + ***Prior or current automotive company experience (handling customer inquiries for parts and warranties...etc.) or personal experience and passion within the automotive realm and their corresponding parts.

    + Comfortable handling high-volume customer calls and emails.

    + Proficient with Microsoft Suite (Word, Excel, Outlook).

    + Experience with Microsoft GP (Great Plains) is a bonus, or any similar CRMs or ERPs.

    + Exceptional customer service and professionalism.

    + Strong attention to detail with accurate data entry skills.

    Pay and Benefits

    The pay range for this position is $21.00 - $24.00/hr.

     

    Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

     

    • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

     

    Workplace Type

     

    This is a fully onsite position in Everett,WA.

     

    Application Deadline

     

    This position is anticipated to close on Jul 24, 2025.

    About Aston Carter:

    Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

     

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

     

    If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] (%[email protected]) for other accommodation options.