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Job Title: ServiceNow Consultant

Type: Contract

Compensation: 70-90/hr

Contractor Work Model: Hybrid (mostly remote)

Responsibilities:

• Develop, configure, and maintain ServiceNow applications with emphasis on Service Catalogs and Request Workflows within ITSM and HRSD modules.

• Write and maintain clean, efficient scripts using JavaScript, Flow Designer, and Business Rules.

• Collaborate with cross-functional teams to gather and translate requirements into robust ServiceNow solutions.

• Stay current on ServiceNow platform upgrades, new features, and best practices.

• Provide technical support and training to platform users as needed.

• Implement and troubleshoot Access Control Rules (ACLs) to support secure, role-based access.

• Configure and support ServiceNow Discovery to automate asset and service mapping.

Required Qualifications:

• 3–5 years of ServiceNow development experience, including system configuration and scripting.

• Active Certified System Administrator (CSA) and Certified Application Developer (CAD) certifications.

• Demonstrated experience configuring and delivering Service Catalog items, including complex workflows.

• Proficiency in ITSM and HRSD modules.

• Strong knowledge of ACLs, form-level and field-level security.

• Hands-on experience with Discovery configuration and troubleshooting.

• Familiarity with integrations using REST, SOAP, and MID servers.

• Excellent problem-solving, communication, and documentation skills.

Preferred Qualifications:

• Resides in the DC, Maryland, or Virginia area.

• Experience in agile development environments.

• Experience working in other ServiceNow modules, including Strategic Portfolio Management (SPM), IT Operations Management (ITOM), Public Sector Data Services (PSDS), Hardware Asset Management (HAM), or Software Asset Management (SAM).

• Experience connecting separate ServiceNow instances (eBonding).

System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

#M-2

Ref: #850-Rockville (ALTA IT)

System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.