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Customer Service Representative - $23/hr (8am start)

Job Details

Job Location

GA Smyrna 01 - Smyrna, GA

Description

About United

United is the largest beverage alcohol wholesaler in both Georgia and Alabama. With two members of the fourth generation of the Hertz family involved in leadership roles, United is one of the 2-3% of family businesses that are able to successfully transition beyond the third generation. The Hertz family remains focused on growth, leveraging its most distinct market advantages in order to maintain its upward momentum. Its talented and innovative team of sales representatives and brand builders has the unique ability to recognize synergies between all three categories of alcohol, making it possible for United to grow its product portfolio and business successfully in Georgia and beyond.

Want to get in on the fun…We’d love to have you!

The Customer Service Representative position primarily involves supporting our customers, sales associates, and delivery associates with any customer-oriented needs. This position involves dealing with customer payments, licenses, credits, and pricing, while also helping sales and delivery associates with any needs they may have pertaining to customers and deliveries. In addition to these roles, the customer service representative may fulfill some office duties.

Qualifications

+ Must be 18 years or older

+ High school or vocational school diploma or GED equivalent required

Responsibilities

+ Answer phone calls from customers, sales associates, and delivery associates and provide support

+ Provide back-up for department co-workers as needed

+ Balance load sheets by verifying accuracy of inventory, matching payments to invoices, and verifying driver entries

+ Manage FINTECH, ESCROW, iCONTROL, GXS, and charge payments

+ Set up new customers and update customer licenses

+ Apply credits to customer’s accounts

+ Investigate pricing issues and make corrections

+ Bill leaker credit tickets

+ Bill sample requests

+ Perform data entry

+ Scan and process customer checks

+ Handle returned checks

+ Bill glassware requests

+ Bill beer cart requests

+ Order office supplies and maintain spreadsheets of inventory

+ Fulfill mail room duties

+ File customer and supplier invoices as required

+ Occasional billing of sales orders

+ Perform other duties as assigned

Competencies

+ Problem Solving

+ Professionalism

+ Relationships

+ Self Awareness

+ Conflict Management

+ Communication

+ Critical Thinking

+ Collaboration

+ Positive Attitude

+ Working As a Team

+ Flexibility / Multi-Tasking

+ Willingness to Learn

Critical Skills

+ Time Management

+ Proficient in Microsoft Office and other United technology

+ Proficient in use of calculator

+ Working knowledge of copiers, scanners, fax, and other office machines and equipment

Working Conditions

+ Normal office environment

+ Maintains a clean work environment by keeping desk and work area neat and clean

Physical Requirements and Essential Functions

+ Regular, reliable attendance required

+ Able to talk, hear and use telephone

+ Able to sit for extended periods

+ Able to use hands and fingers and use computer for extended periods

+ Specific vision abilities that include close vision

+ Able to occasionally lift supplies or materials (3-5 lbs or less)

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact [email protected] or call 800-381-9947 for assistance with an accommodation.