"Alerted.org

Technology Specialist

Department: Information Technology

Are you passionate about solving technical challenges and driving innovation through smart technology solutions? We-re looking for a Technology Specialist to join our team and provide expert-level support across systems, applications, and infrastructure that power our organization.

PRIMARY PURPOSE

A Technology Specialist is responsible for managing, maintaining, and troubleshooting IT systems and software applications. They play a crucial role in ensuring that technology tools and infrastructure operate efficiently and meet the organization-s needs.

If interested, please submit resume and cover letter through THIS LINK (https://rsg.clearcompany.com/careers/jobs/911191a9-6129-f96f-7c38-3ff8b77f6c78/apply?source=3459771-CS-20573)

RESPONSIBILITIES

- Install, configure, and maintain computer systems, maintain cloud infrastructure, network devices, servers, and software applications.

- Provide technical support to end-users, addressing hardware, software, and network-related issues to ensure minimal downtime.

- Develop and implement IT policies and procedures to enhance system security and data privacy.

- Conduct system backups, regular updates, and security audits to safeguard information.

- Evaluate and integrate new hardware and software technologies to boost productivity and efficiency.

- Develop and maintain detailed technical documentation and standard operating procedures.

- Manage RSG physical offices and facilities, including overseeing access control, office supplies, mail sorting, and general office maintenance.

QUALIFICATIONS

Education and Experience

- An associate's degree in Computer Science, Information Technology, or a related field is required; a bachelor's degree is often preferred.

- 3-5 years of practical experience with enterprise level IT Support

Knowledge, Skills and Abilities

- Proficiency and demonstrated experience with Windows hardware, software, and Microsoft Office 365

- Experience with Mobile devices, basic networking skills, and PostgreSQL Server administration

- Outstanding communication, listening skills, customer service, patience and relationship-building skills

- Ability to exchange information and resolve problems with individuals and teams of varying sizes and technical abilities

- Ability to communicate effectively in one-to-one and group settings, in-person and remotely, with peers, supervisors and customers

- Ability to prioritize and manage multiple tasks concurrently

PHYSICAL DEMANDS

- Requires periodic travel

- Frequently involves standing or sitting for prolonged periods.

- Operates a computer and other office machinery, such as a calculator, copy machine or computer printer.

- Frequently communicates with colleagues and clients. Must be able to exchange accurate information in these situations.

- Ability to uphold the stress of traveling.

- Ability to hike to remote locations carrying equipment up to 50lbs.

BENEFITS

+ Competitive salary range of $62k - $88k/year (Compensation within the posted range is based on multiple factors including geographic location, experience, internal equity, and qualifications. Offers are typically not made at the top of the range)

+ 100% employee-owned company with employee stock ownership plan (ESOP)

+ Award-winning culture and workplace flexibility

+ Competitive 401(k) with matching, medical with HSA, dental, vision, disability, and other insurance coverage

+ Professional Development opportunities

THIS DESCRIPTION IS A GENERAL STATEMENT OF REQUIRED MAJOR DUTIES AND RESPONSIBILITIES. IT DOES NOT EXCLUDE OTHER DUTIES AS ASSIGNED.

RSG is not currently accepting H-1B applicants for this position. EEO/AA Employer/ Vet/ Disabled.