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Description

Overview:

We are seeking a highly professional, polished, and customer-focused Desktop Support Engineer to join our dynamic team. This role requires a well-groomed individual with excellent interpersonal skills who can represent the IT function with confidence and courtesy in high visibility environment.

Responsibilities:

• Provide support for desktops, laptops, mobile devices, and peripherals (Windows, macOS, iOS, Android)

• Troubleshoot and resolve issues related to hardware, software, network connectivity, and operating systems,

• Setup and configure new workstations, imaging, deployment, and software installations.

• Handle escalations for complex issues, diagnose, troubleshoot, and resolve technical problems.

• Own and resolve critical incidents, providing prompt responses and effective solutions with timely communication.

• Escalate cases to engineering teams as needed and manage these escalations until resolved.

• Document root-cause analyses, technical solutions, troubleshooting steps, and team processes; review existing documentation for gaps and outdated information.

• Monitor engineering escalations for trends, usability issues, bugs, performance issues, training quality problems, and knowledge gaps, report findings to leadership.

• Analyze tickets and environments for potential technical issues/trends and give proactive recommendations to improve system performance and stability.

• Seek and propose process improvements to increase support team efficiency and enhance customer experience.

Skills

asset management, WS1, Windows, Apple, MacOS, tcp/ip, DNS, VPN, Python, Bash, Powershell, DLP

Top Skills Details

asset management,WS1,Windows,Apple,MacOS,tcp/ip,DNS,VPN,Python,Bash,Powershell,DLP

Additional Skills & Qualifications

Qualifications:

• 5+ years in a technical role or bachelor’s in CS IS or IT with 4+ years in service roles.

• 2+ years in a senior escalation role.

• Strong communication skills, clear technical explanations to diverse audiences.

• Experience with Inventory Management(Asset Management Operations)

• Experience with WS1, Windows and Apple imaging.

• Excellent problem-solving under pressure.

• Customer service experience, conflict de-escalation, effective client advice.

• Leadership skills that fosters teamwork.

• Multitasking in fast-paced environments, quick issue resolution.

• Advanced knowledge of Windows and MacOS.

• Strong understanding of networking (TCP/IP, DNS, DHCP, VPN, firewalls).

• Familiar with database (SQL, MySQL, PostgreSQL, Oracle) and scripting knowledge (Python, Bash, PowerShell).

Other Technical Experience

• Knowledge of Endpoint Security (DLP tech/strategies).

• Systems administration.

• Software deployment and management (SCCM or Workspace One).

• Basic scripting for automation (PowerShell, Bash).

Preferred Traits:

• Polished, well-groomed, and confident in professional settings.

• Strong sense of customer service, urgency, and accountability.

• Approachable, calm under pressure, and solutions focused.

• Detail oriented, strong record keeping skills

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $35.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Reston,VA.

Application Deadline

This position is anticipated to close on Jul 14, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.