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Support Technician - Same Day Access

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Support Technician - Same Day Access

Salary

$40,687.92 - $67,979.34 Annually

Location

VA 23513, VA

Job Type

Permanent Full-time

Job Number

13274

Department

Community Services Board

Division

Community Support Services

Opening Date

07/10/2025

Closing Date

7/20/2025 11:59 PM Eastern

+ Description

+ Benefits

+ Questions

Description

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.

Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.

The NCSB is seeking a compassionate and driven Support Technician to make a meaningful impact on the lives of clients serviced in the City of Norfolk. In this role, you will provide administrative support to the Same Day Access unit which includes answering phone inquiries, maintaining and updating records, as well as preparing reports. Assists in maintaining the work management system. Providing information and assistance as needed. If you're passionate about helping others navigate complex systems and ready to support those who need community support, we encourage you to apply today!

Departmental Hiring Salary Range: $40,688-$46,791

Essential Functions

Essential functions include but are not limited to:

+ Serves as the administrative support to Same Day Access.

+ Greets clients/visitors and notifies appropriate staff when they arrive. Assist individuals with issues relevant to the assigned program or notify appropriate person in another program to assist consumer.

+ Operates phones/switchboard, transfers callers to the appropriate extension and takes messages as required.

+ Checks voice messages throughout the day and returns calls. Returns all calls by the next business day. If

multiple days of leave are scheduled, voice message/email will reflect other appropriate numbers to contact for assistance. Use phone logs, as requested by leadership.

+ Schedules client appointments via Electronic Health Record / Profiler Appointment Scheduler.

+ Types payment vouchers, requisitions for office supplies, meeting minutes, memos, letters, reports, etc., as requested.

+ Date stamp and distribute all mail except that which may be of a confidential/personal nature.

+ Transmit faxes and make photocopies as requested. Prepare packages for clinical staff.

+ Maintains filing systems and purges inactive files when necessary.

+ Maintains inventory of office supplies, records and reports as needed for equipment, supplies, and related inventories.

+ Maintains reimbursement records and accounts which include receiving payments, posting to cash journals, ledger sheets and bank deposit slips.

+ May be requested to work as needed in another SA Program on a temporary basis.

+ Works in concert with other support technicians to cover breaks/sick days/lunch/ emergencies/vacations. To include building coverage for phones, appointment scheduling, and collection of payments.

+ Maintains clinic/waiting room appearance, to include bulletin boards.

+ Other related duties as assigned.

Education/Experience

Work requires knowledge necessary to understand basic operational, technical, or office processes. Level of knowledge equivalent to four years of high school or equivalency.

One year of general office work experience. A bachelor's degree or above may substitute work experience (as approved by the department).

Additional Information & Requirements

Possession of a valid driver's license and an acceptable driving record as reported by the Department of Motor Vehicles preferred for people using a personal or agency vehicle in the performance of their duties.

+ Regular full-time and permanent part-time employees may receive paid holidays, vacation and sick leave, employer paid pension plan, basic life insurance, voluntary participation in medical and dental, Section 457 deferred compensation, long-term disability, optional life insurance for self, spouse and children, medical and dependent care reimbursement plans, access to membership in credit union and employer provided parking.

+ Special project/grant employees are generally eligible for the same benefits of regular full-time employees; however, retirement, life insurance and participation in health plans vary depending upon funding and authorization.

+ Temporary/seasonal and part-time employees are generally only eligible for employer provided parking and access to membership in credit union.

+ Retirement

If you are hired October 5, 2010, or after to a position with City of Norfolk Retirement System benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

If you are hired January 1, 2022, or after to a position with Virginia Retirement System (VRS) benefits, you will be required to contribute five percent (5%) of your salary toward your retirement benefit. This will be a pre-tax payroll deduction.

+ The Tuition Assistance Program is established to encourage employees toward continued self-development and education. Permanent full-time and permanent part-time classified, unclassified permanent, full-time special projects, and constitutional employees who have completed six months continuous service will be eligible to apply. The applicant’s school of enrollment must be an accredited institution.

NOTE:

The benefits described above are broad generalizations. The specific benefits that an employee may be eligible for are governed by City regulations, as applicable to job type.

Non-City

Positions listed with a job type designation of "Non-City" are not subject to the benefits descriptions above. Refer to the content of the job posting for information regarding these positions.

01

The following Supplemental Questions are specific to the position for which you have applied to assist the hiring manager in screening applications for specific experience being sought. Please be specific in answering these questions as they will be used to evaluate which applications will be given further consideration in the process. Do not answer "see resume" or "see application" as these are not valid answers. Please note that if you are invited to be interviewed by the department, your responses to the following questions may be subject to verification.

+ I understand and will answer the following supplemental questions completely and thoroughly.

02

Do you have the legal right to work in the United States and, upon employment, can you provide documentation to verify this?

+ Yes

+ No

03

Are you a current or previous City of Norfolk employee?

+ Yes - I am a current City of Norfolk Employee

+ Yes - I am a previous City of Norfolk Employee

+ No - I am not a previous or current City of Norfolk employee

04

If you were referred for this position by a current City of Norfolk employee, please provide the employee's full name, department, and job title. If not, please indicate by typing "N/A."

05

Please select the highest level of education you have completed.

+ High School Diploma/GED

+ Associate's Degree

+ Bachelor's Degree

+ Master's Degree or higher

06

Do you have a minimum of at least one year of experience in general office administration?

+ Yes

+ No

07

Do you have experience with insurance verifications and denials?

+ Yes

+ No

08

Do you have experience working in a behavioral health care setting?

+ Yes

+ No

09

Please provide the name, email address, and phone number of your current or most recent supervisor

10

Please provide an explanation of any periods of unemployment that are 30 days or longer. Indicate N/A if you have not experienced any periods of unemployment.

11

Do you have a valid driver's license?

+ Yes

+ No

12

Are you a qualified military spouse? (An individual who is certified by the designated local agency as being a spouse of a member of the United States Armed Forces)

+ Yes

+ No

13

Please indicate your veteran status. (A copy of your long form DD-214 may be required)

+ I am not a Veteran

+ I am a Veteran

+ I am a Disabled Veteran

Required Question

Employer

City of Norfolk

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