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***This role can be filled at any location within the NiSource footprint***

Job Summary

The Manager of Strategy and Assurance is a people-leadership role, reporting directly to the Director of Operational Excellence, and is responsible for the quality management program, including strategy development, resource planning, oversight for the execution of the field quality assessments, and audits across the entire NiSource footprint. The manager is responsible for consistently identifying and supporting the prioritization of continuous improvement and quality review opportunities; leveraging data from the quality management audit program and other audit partners to identify areas of opportunity; formulating improvement recommendations to optimize operational processes. The Manager of Strategy and Assurance will collaborate with senior leaders and key stakeholders across NiSource to align the quality management strategy with business objectives and effectively inform leaders on identified areas of risk and opportunity in support of corrective action.

Essential Functions

+ Leads diverse team of qualified individuals with authority to hire, terminate, promote, demote, coach, develop and performance manage.

+ Supports and leads routine meetings with senior leaders and key stakeholders to inform on strategy, to discuss audit findings, and to support process improvements and corrective actions

+ Support the quality management line of defense framework to identify and remediate process gaps that pose risks that are operational, regulatory, or reputational in nature

+ Manages quality assurance initiatives and the development of accurate, well-documented strategic analysis, audit summaries, and management reports to manage and optimize operational performance

+ Leads and works with cross functional teams to develop and continuously evaluate high value quality assessments and audit plans

+ Lead communication between internal departments and external resources to collect data, analyze problems, and implement solutions

+ Identifies best practices while driving functional consistency, process standardization and operational excellence

+ Demonstrates quality and system expertise to effectively direct program deliverables and themes for the organization

+ Makes recommendations for improvement to processes, training, and gas standards based on field evaluations

+ Effectively leads compelling discussions, securing buy-in from individuals and teams

+ Leads insightful business reviews that evaluates quality management best practices, quality standards, benchmarks, and trends

+ Leads and consults on state-specific quality/compliance assessments

+ Supports information control and system enhancements

+ **Required Qualifications For Position**

+ Bachelor's Degree in Business Administration, Finance, Operations Management, Engineering or a related discipline

+ Minimum of seven (7) years of experience in strategy, planning, operations, quality or continuous improvement

+ Experience with building organizational talent and structure for strategy, planning and improvement initiatives

+ Broad experience in strategic plan development along with evaluation of impact analysis post implementation

+ Strong verbal and written communication skills

+ Excellent analytical thinking with the understanding of how to link to strategies

+ Strong data manipulation skills and visual management

+ Effective leadership and influence skills

+ Ability to collaborate with all levels of the organization

+ Knowledge of how to analyze business problems

+ Proficient in computer applications (i.e. Microsoft Word, Excel, PowerPoint), plus statistical analysis and/or financial modeling as a plus

+ Self-directed

+ Strong business and/or financial acumen

+ **Preferred Additional Qualifications for Position**

+ Master's Degree Advanced degree in Business Administration, Finance, Operations Management, Quality Management or other related

+ Related knowledge/experience in Quality Management

+ Experience in management reports at the corporate board and senior management level

+ Six Sigma and ISO 9001 certification Upon Hire

+ **Physical Demands** The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.

_As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations._

Work Authorization

Authorized to work in the United States without requiring sponsorship.

Workplace Connection

Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.

Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.​

Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.

Equal Employment Opportunity

NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.

By applying, you may be considered for other job opportunities.

Safety Statement

Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.

Salary Range*:

$129,500.00 - $194,300.00

_*The salary offered to a candidate is_** **_based on several factors including_** **_but not limited to_** **_the_** **_candidate’s skills, job-related knowledge, and relevant experience_** **_, as well as internal pay equity_** **_._

Posting Start Date:

2025-07-10

Posting End Date (if applicable):

2025-07-25

Please note that the job posting will close on the day before the posting end date.

At NiSource, you'll be part of the team serving nearly four million customers throughout the Midwest and Mid-Atlantic, who count on us to energize their homes and businesses. Whether speaking with customers by phone, analyzing financial data or installing new gas lines in a neighborhood, you’ll meet exciting challenges each day and make the most of your skills and talents. And you’ll be part of a company that was named by Forbes magazine as one of America’s Best Large Employers.

We're looking for talent from all backgrounds. We invite candidates of all abilities to come as they are and do what they love. Through our years of successful growth, we’ve stayed true to our roots by making a difference in the lives of millions of our customers. If you’re interested in joining an inclusive, innovative company that fosters opportunity for growth, NiSource might be the place for you.