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Manager of Digital Services (Product Mgmt) Remote From Anywhere In CO

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Manager of Digital Services (Product Mgmt) Remote From Anywhere In CO

Salary

$138,000.00 Annually

Location

Statewide, CO

Job Type

Full Time

Job Number

EGB93642

Department

Governor's Office of Information Technology

Opening Date

07/08/2025

Closing Date

7/14/2025 11:59 PM Mountain

FLSA

Determined by Position

Primary Physical Work Address

(Remote From Anywhere In CO)

FLSA Status

Exempt; position is not eligible for overtime compensation.

Department Contact Information

[email protected]

Type of Announcement

This announcement is not governed by the selection processes of the classified personnel system. Applications will be considered from residents and non-residents of Colorado.

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

Together, we innovate for a stronger Colorado

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.

Watch this video (https://www.youtube.com/watch?v=rZaEQvILYKI) to learn about how OIT is thinking differently!

Description of Job

TERM-LIMITED POSITION: This position is term-limited with an anticipated end date of three years from the time of hire with some opportunity for a one-year extension . This position is eligible for State employee benefits and may be extended as the situation warrants. Thisvideo (https://www.youtube.com/watch?v=cEbEdIC6qBE) explains the many benefits of working at the State of Colorado on a term-limited basis.

IMPORTANT NOTE: Please review your application to ensure completion. For the most equitable applicant experience, OIT’s hiring team considers only the contents of your application to review your qualifications. Please do not include any attachments (such as resume or cover letter) with your application as these items are not used by OIT’s hiring team.

The Manager of Digital Services serves as product manager for Colorado's Enterprise Customer Experience Measurement initiative, a critical product to transform how the state measures, analyzes, and improves service delivery across all channels. This position will lead the strategic implementation of customer experience analytics platforms, vendor evaluations, and the development of Colorado's first comprehensive government performance dashboard.

As a senior product manager and customer experience strategist, you will drive the end-to-end delivery of enterprise-scale CX measurement tools, including customer satisfaction surveys, contact center analytics, digital experience tracking, and public performance reporting platforms.

This role requires someone who combines deep product management expertise with government service delivery experience and strong stakeholder management skills. You'll partner with the larger CDS team, state agencies, technology vendors, executive leadership, and external implementation partners to ensure successful deployment of measurement tools that drive meaningful service improvements for Colorado residents.

The successful candidate will have proven experience managing complex technology implementations in government environments, with specific expertise in customer experience platforms, analytics tools, and performance measurement systems. You'll be responsible for product strategy, vendor selection and management, stakeholder alignment, and ensuring the program delivers measurable improvements in resident satisfaction and service efficiency across multiple state agencies.

The Digital Service Expert:

Is a technical leader with a proven track record in their skill-set of delivering IT products and services. While all positions will contribute to the entire mission of OIT and CDS, some positions will focus on specific aspects of the mission such as software engineering, product management, etc.

+ Uses expertise in their skill set to champion the use of modern technology development and management approaches, drawing heavily upon best practices from the consumer internet industry.

+ Uses their deep understanding of the characteristics of successful digital services and how they are built both inside and outside government, including user-centered design and development practices and modern consumer Internet technologies, to communicate major initiatives to the public, and support the recruitment of top technical talent into the State government.

+ Uses demonstrated experience in their skill set to consult with OIT and agency customers in best practices for launching products from a technology, policy, and procurement perspective.

+ Serves as a respected authority on a diverse range of issues related to technology, government procurement, digital service delivery, and/or technology policy, as well as the State of Colorado's mission, values, and projects.

+ Articulates the "for you, with you, by you" strategy of working with agencies, learning what works, and adjusting the strategy as necessary.

+ Manages complex internal stakeholder environments to build support and consensus for forming and communicating strategy and goals. Provides trusted, expert guidance on the launch of technology products.

Required tasks to fulfill primary responsibility:

+ Partner with the larger CDS leadership team to drive digital transformation across State of Colorado services through strategic CX and product management leadership, including practice development, platform evaluation, vendor selection, and enterprise deployment planning across multiple state agencies.

+ Manage a cross-functional team including full-time CDS digital service experts, short-term contractors, and vendor partners.

+ In partnership with the team, build a sustainable CX practice within CDS and the larger State of Colorado, including CX principles and processes, establishing standards, templates, and best practices.

+ Conduct managerial activities such as budget tracking, hiring, performance management, team capacity management, and culture building.

+ Manage comprehensive vendor pilot programs, including requirements definition, performance evaluation, and recommendation development.

+ Drive stakeholder alignment and requirements gathering across pilot agencies, translating diverse needs into unified product specifications and implementation strategies.

+ Oversee the development and deployment of contact center analytics, customer satisfaction measurement tools, and digital experience tracking systems.

+ Partner with professional services vendors to ensure successful platform implementation, integration planning, and operational transition.

+ Lead development of Colorado's public performance dashboard, modeled after performance.gov, providing transparent service delivery metrics and improvement tracking.

+ Establish measurement frameworks and success metrics, including CSAT improvement targets, digital completion rate improvements, and contact center wait time reductions.

+ Coordinate cross-agency implementation strategy, training program development, and continuous improvement processes to ensure sustainable long-term operations.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis.

This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

Minimum Qualifications:

+ At least 5 years of experience as a technical lead, senior software engineer, or technology solution consultant; extensive experience with software service design and delivery; relevant experience in an IT applications/solutions delivery role.

+ Experience with modern software development practices such as Agile, Human Centered Design, or Product Management.

Substitutions:

+ Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications.

+ Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications.

+ If the minimum qualifications include a degree requirement, additional appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis.

Preferred Qualifications:

+ Experience with team management, budget oversight, and CX practice development.

+ Experience with customer experience management platforms (Qualtrics, Medallia, Amplitude, Mixpanel, or similar enterprise CX tools).

+ Background in government performance measurement, analytics, or digital transformation initiatives.

+ Proven track record managing multi-vendor technology evaluations and enterprise software implementations.

+ Knowledge of data visualization and dashboard development (Tableau, Power BI, or similar platforms).

+ Familiarity with cloud infrastructure management (AWS, GCP) and data integration architectures.

+ Experience with agile product management methodologies and cross-functional team leadership.

+ Understanding of government procurement processes and vendor management in public sector environments.

+ Background in service design, customer journey mapping, or user experience research.

+ Experience with public transparency initiatives, open data, or government accountability reporting.

Conditions of Employment:

OIT candidates and employees must comply with any screening procedures in place at state entity locations where they might be required to perform work.

A pre-employment background check will be conducted as part of the selection process.

Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test.

This position may require travel within the specified geographic area, and to locations across the state as needed.

This position may require on-call duties as needed by the position.

Supplemental Information

If this posting indicates “remote from anywhere in CO” in the title, periodic reporting to the primary state work location designated for the position is required. All remote work must be performed in Colorado.

While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.

We know it's important to support each other, and that means having a healthy balance of work and personal time. Visit our benefits (https://oit.colorado.gov/careers/benefits) to learn more about some of our great offerings that allow us all to have fulfilling lives.

Visit our How to Apply webpage (https://careers.colorado.gov/how-to-apply) to learn more about our application process and what to expect after you apply.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

The Governor's Office of Information Technology is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADA Coordinator at [email protected] or call (303) 764-7900.

This posting may be used to fill multiple vacancies based upon business need.

The Governor's Office of Information Technology does NOT offer sponsored Visas for employment purposes.

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

TERM LIMITED POSITION:

This position is term limited with an anticipated end date of three years from the time of hire, with some opportunity for a one-year extension The position may be extended if additional funds permit it. This position is eligible for State employee benefits. Do you wish to proceed with the selection process?

+ Yes

+ No

02

Please detail how your skills and experience align with the requirements of this position.

03

Describe your experience with customer experience measurement platforms. Include a specific example of an initiative where you led platform evaluation, implementation, or optimization.

04

This initiative includes building a public performance dashboard similar to performance.gov. In 2-3 sentences, what's your philosophy on government transparency, and how would you balance the need for public accountability with the reality that some metrics may initially show poor performance?

05

Please describe how you learned of this job opening.

06

The Governor's Office of Information Technology (OIT) complies with Colorado's Equal Pay for Equal Work Act. While a wide salary range is posted, specific criteria (experience, education, state seniority, etc.) will be used to determine any salary offer. While most salary offers are made within the posted range, occasionally an offer is made below or above the posted range based upon this salary analysis. It is this salary analysis, rather than any negotiation process, that determines any salary offer. Please acknowledge your understanding of this process and the posted salary range for this position.

+ Yes, I understand the above statement.

07

All remote work must be performed from within the State of Colorado. If you live out of state and are selected for this position you must relocate to Colorado before commencing employment. There is no form of relocation assistance, financial or otherwise, available for any position. Do you wish to proceed with your submission?

+ Yes, I understand the above statement.

08

Do you currently reside in the state of Colorado?

+ Yes

+ No

09

If any of the State of Colorado positions listed in your employment history were performed as a contract employee, you MUST list the position/s, State Agency, and the name of the contracting company by whom you were paid during the contract position. If this does not apply, please type "N/A".

10

Do you currently require employer sponsorship for a Visa or employer participation in a program for the purposes of immigration status?

+ Yes

+ No

11

In the future, will you require employer sponsorship for a Visa or employer participation in a program for the purposes of immigration status?

+ Yes

+ No

Required Question

Employer

State of Colorado

Address

See the full announcement by clicking

the "Printer" icon located above the job title

Location varies by announcement, Colorado, --

Website

https://careers.colorado.gov/

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