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(Auraria) Access Control - Customer Service

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(Auraria) Access Control - Customer Service

Salary

$3,321.00 Monthly

Location

Denver, CO

Job Type

Full Time

Job Number

AHEC-0343-07.2025

Department

Auraria Higher Education Center

Division

Facillities Management Services Division

Opening Date

07/10/2025

Closing Date

7/24/2025 11:59 PM Mountain

FLSA

Determined by Position

Type of Announcement

This position is open only to Colorado state residents.

Primary Physical Work Address

Auraria Campus

FLSA Status

Non-Exempt; position is eligible for overtime compensation.

Department Contact Information

Nicole Yanez at [email protected]

How To Apply

Please submit an online application for this position at https://www.governmentjobs.com/careers/colorado. Reach out to the Department Contact to apply using a paper application, including any supplemental questions. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received by the appropriate Human Resources office before the closing date and time listed.

+ Description

+ Benefits

+ Questions

Department Information

Who we are:W elcome to the Auraria Campus located in the Platte River Valley in downtown Denver. The Auraria Campus is the service provider for 38,000 students and approximately 5000 faculty and staff working at and attending the Community College of Denver, Metropolitan State University of Denver, and the University of Colorado Denver . Learn more about us through this link: The Auraria Campus (https://aurariacampus.edu/)

Auraria employees enjoy an excellent benefits package which includes paid vacation, holidays, and sick leave, multiple medical, dental and vision options, discounted RTD Eco-Pass, BenefitHub and outstanding retirement plan. Learn more through this link: Benefits Package (https://aurariacampus.edu/ahec-staff/human-resources/classified-benefits/) .

So, if you're interested in a great job working alongside great people, this may be the opportunity for which you've been waiting for.

Description of Job

Job Summary:

Our Access Control - Customer Service position is a part of the state classification of Administrative Assistant II, this position provides programmatic and administrative support to internal and external customers of the Auraria Campus regarding the maintenance, operations and construction functions of the Facilities Services Department related to access control. This role assists with Millennium Access Control System for the work unit and department including but not limited to interfacing with customers by phone and e-mail relating to access control issues and requesting access changes; assisting with system updates, testing, system programming, data entry and tracking of electronic access, reporting and entry of and updates to department schedules for all buildings. They will also assist the supervisor to ensure all labor and material charges are entered into the TMA work order system. They assist the work unit supervisor and other members of the unit with hard keys and electronic keys creation, distribution and tracking. A core responsibility of this role is delivering exemplary customer service to students, faculty, and staff of the Auraria Campus—an essential function that directly supports the campus community’s success and satisfaction.

Essential Job Functions: Administrative Support:

+ Primary contact and responder for phone calls and e-mails from campus customers related to access control issues with badges and readers.

+ Multitasking by answering incoming calls, encoding cards, supporting contractors and internal customers from Facilities at the Access Control encoding window.

+ Provide exemplary customer service to all internal and external customers including contractors.

+ Provides assistance to the Work Unit Supervisor with data entry, reconciliation, access control fee for service requests, and project requests.

+ Assists work unit supervisor with daily paperwork/TMA work order entries for the work unit.

+ Assists work unit supervisor and work unit staff with documenting and tracking distributed, returned and stored keys on campus.

+ Assists work unit supervisor with yearly shop special initiatives.

+ Enters data and records as needed into the TMA work order system for the work unit and daily time record for daily activities.

Access Control Programming and Troubleshooting Badge Issues:

+ Assists Work Unit Supervisor with providing technical information to internal and external customers regarding door scheduling, card encoding and all areas of the Millennium Access Control System.

+ Enters and maintains system data, access groups, access levels and system requirements to meet the needs of the campus.

+ Enters, corrects and retrieves history reports for usage by departments enabling them to better utilize classroom space and functionality.

+ Works directly with Institution Departments to schedule special events in buildings

+ Updates departmental excel matrices as needed; these enable each department to control access to spaces within the departments, consisting of labs, classrooms, office, conference rooms and secured spaces.

+ Assists supervisor with implementing system upgrades and modifications.

+ Assists supervisor with service providers and IT on all system upgrades and modifications.

+ Assists supervisor with troubleshooting and programing new system elements to ensure proper operation, setup and maintenance.

+ Assists supervisor with required system testing.

+ Participates in the testing, assists in the test planning and documents all results of testing for future reference and record.

+ Continually improves knowledge of system and stays current with system enhancements and developments to ensure our system stay current. Recommends enhancements for consideration to supervisor.

+ Works on an on-call basis to assist with troubleshooting, granting access and door scheduling ongoing as needed.

+ Assists Work Unit Supervisor with providing technical information to internal and external customers regarding door scheduling, card encoding and all areas of the Millennium Access Control System.

+ Enters and maintains system data, access groups, access levels and system requirements to meet the needs of the campus.

+ Enters, corrects and retrieves history reports for usage by departments enabling them to better utilize classroom space and functionality.

+ Works directly with Institution Departments to schedule special events in buildings.

+ Updates departmental excel matrices as needed; these enable each department to control access to spaces within the departments, consisting of labs, classrooms, office, conference rooms and secured spaces.

+ Assists supervisor with implementing system upgrades and modifications.

+ Assists supervisor with service providers and IT on all system upgrades and modifications.

+ Assists supervisor with troubleshooting and programing new system elements to ensure proper operation, setup and maintenance.

+ Assists supervisor with required system testing.

+ Participates in the testing, assists in the test planning and documents all results of testing for future reference and record.

+ Continually improves knowledge of system and stays current with system enhancements and developments to ensure our system stays current. Recommends enhancements for consideration to supervisor.

+ Works on an on-call basis to assist with troubleshooting, granting access and door scheduling ongoing as needed.

Maintain Electronic Key Box:

+ Maintain the Morse Watchman key box system used for overnight key storage for employees and contractors.

+ Gather information from users for the Auraria Campus Key Box Agreement; determine if an Auraria Campus Access Control Contractor ID is required and grant access through the Millennium Access Control System.

+ Open Morse Watchman’s Key Pro III to establish user ID, first name, last name, level, restrictions, pin number and key ring number.

+ Add user to the Morse Watchman’s Inc. Key Pro III database using information on Agreement provided on the agreement including key ring number, pin number and user ID number.

Physical Key Management:

+ Enters Staff, Students and Faculty into the key tracking system for all key requests. Verifies with each department each semester that users are authorized for each department. Assist with key distribution when needed.

Emergency Response, Facilities Services Support Other Duties:

+ Performs duties as assigned by the Access Control Supervisor, or other Facilities Team Management to include but not limited to snow removal, emergency clean ups, completing access control work requests, field assistance when needed, and participate in after-hours access control system testing and after-hour emergency call back requests.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Minimum Qualifications:

+ Two (2) years of experience in a professional setting involving security systems, Microsoft Excel, data entry, customer service, telephone communication, Microsoft Outlook, Word documents, general office administration, and report generation.

OR

+ A combination of education and relevant experience may be substituted for the minimum qualifications on a year-for-year basis.

Preferred Qualifications:

+ Access Control software knowledge

+ Experience in secure environments

+ Strong Customer Service background

Additional Information: Please provide complete and detailed responses to all required supplemental questions. Your answers will be used as part of the application screening process to assess your qualifications and suitability for the position.

Supplemental Information

FOR CURRENT OR FORMER EMPLOYEES OF THE STATE OF COLORADO:

Per the requirements of the Step Pay Program implemented on July 1, 2024, any State employee must be paid a rate that is equal to or greater than the appropriate step pay rate within their classification’s pay range based on completed years in their current class series as of June 30. All current and former State employees must ensure that your entire work history within the State Classified System, including at Institutions of Higher Education, is indicated in your application so that your time-in-series can be calculated accurately.

Appeal Rights: If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director. An appeal or review must be submitted on the official appeal form, signed by you or your representative. This form must be delivered to the State Personnel Board by email ([email protected]), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action. For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board; go tospb.colorado.gov; contact the State Personnel Board for assistance at (303) 866-3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.govunder Rules.

Colorado Partnership for Quality Jobs and Services Act information:

After careful review of this position and the duties that it performs, it has been designated in accordance with the Colorado Partnership for Quality Jobs and Services Act as a "Covered" position, it does fall in the category of employees that are eligible for representation by COWINS, also known as the union. To learn more about this designation please visit this link: http://coloradowins.org/

Applicant Checklist & Minimum Qualifications: E-mail Address All correspondence regarding your status in the selection/examination process will be conducted by email.

Only applications submitted by the closing date for this announcement will be given consideration. Minimum Qualifications Your application as submitted is used to determine if you meet Minimum Qualifications. Please read the Minimum Qualifications and ensure that information in your application "draw correlations" to the Minimum Qualifications. Human Resources Analysts will not infer that you meet the Minimum Qualifications if information isn't detailed in your application.*Years of experience will be expressed in terms of full-time equivalent service with full-time workload equal to one (1) Full-Time Equivalent (FTE) year. No more than 1.00 FTE year may be credited in any twelve (12) month period. Positions working 40 hours or less per week will be pro-rated (30 hrs/wk=0.75 FTE=9 mos credit; 20 hrs/wk=0.5 FTE=6 mos credit; 10 hrs/wk=0.25 FTE=3 mos credit.) *Commitment to Equity, Diversity and Inclusion: The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply. The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law. The Auraria Campus is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Nicole Yanez at [email protected]

How we boost belonging:

The Auraria Campus Human Resources team aims to attract people with demonstrated dedication to creating an inclusive working environment. We value the ability to engage effectively with stakeholders of diverse backgrounds and are dedicated to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting.

The State of Colorado offers permanent employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: www.colorado.gov/pacific/dhr/benefits

Please note that each agency's contact information is different; therefore, we encourage all applicants to view the full, official job announcement which includes contact information and class title. Select the job you wish to view, then click on the "Print" icon.

01

Do you have two years of relevant administrative or access control experience:

02

Are you familiar with any access control or badge systems

03

Can you describe your experience handling confidential or secure information

04

Are you comfortable with a high volume of calls coming in while multi-tasking

05

Describe a time when you provided exceptional customer service in a high-pressure or technical environment. What was the situation, how did you handle it, and what was the outcome? Please include any experience working with access control systems, security protocols, or resolving issues for a diverse campus or organizational community.

06

Rules of Conduct and Ethical Principles: By submitting this application, applicant acknowledges that the holding of State employment is a public trust and that State employees shall carry out their duties for the benefit of the people of the State of Colorado. § 24-18-103(1), C.R.S. Applicant warrants that they have read and understand the rules of conduct and the ethical principles for State employees as set forth in §§ 24-18-104, 24-18-105, 24-18-108, and 24-18-201, C.R.S. Here is the link for the Colorado Revised Statutes: https://leg.colorado.gov/agencies/office-legislative-legal-services/colorado-revised-statutes. Conflict of Interest: A conflict of interest occurs when an individual or organization has a conflict between competing interests. By submitting this application, applicant hereby discloses the following personal or professional interests, obligations, commitments, or relationships (either personal or professional) that could create the perception of conflicts of interest with their duties at Auraria Campus:

Required Question

Employer

State of Colorado

Address

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Website

https://careers.colorado.gov/

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