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ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE (https://www.myworkday.com/usfoods/d/task/2998$47185.htmld)

Join Our Community of Food People!

Provide contact and liaison between customers, the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.

Schedule: Monday - Friday 7:30am - 4:00 pm

The starting rate is $19.00/hr

ESSENTIAL DUTIES AND RESPONSIBILITIES

+ Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or troubleshoot and resolve challenges.

+ Keep records of customer interactions and transactions, recording details of inquiries, issues, and comments, as well as actions taken.

+ Respond to customers' service or billing questions; check to ensure that appropriate changes were made to resolve customers' questions.

+ Ability to solve problems, troubleshoot and prioritize tasks for urgency throughout the day.

+ Be flexible and work well in an everchanging and fast paced environment.

+ Phone and email etiquette and standards of excellence in all forms of communication.

+ Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Sales team. Respond to delivery/routing questions from customers.

+ Respond to product inquiries from customers.

+ Confirm invoices in system, put in numerical order and file invoices.

+ Proactively identify opportunities for improvements in products, shipping, service, or billing methods and procedures to help to continue to grow our business.

+ Other duties as assigned by Manager.

**SUPERVISION** : N/A

RELATIONSHIPS

+ Internal: Sales, Operations / Distribution / Support External: Customers

+ External: Customers

WORK ENVIRONMENT

+ **Onsite** : The associate in this role is expected to perform assigned responsibilities inside a US Foods office-based environment.

MINIMUM QUALIFICATIONS

+ Three years’ experience in customer service required

+ Excellent verbal communication skills and problem resolution ability required.

+ Familiar with Microsoft Office products (e.g. Word, Excel, Access, Outlook).

EDUCATION

+ High School Diploma or equivalent required

PREFERRED QUALIFICATIONS

Experience in working in food manufacturing or distribution.

CERTIFICATIONS/TRAINING

+ N/A

LICENSES

+ N/A

PHYSICAL QUALIFICATIONS

Must be able to perform the following physical activities for described length of time

OCCASIONALLY: 1% - 33 / FREQUENTLY: 34% - 66% / CONTINUOUSLY: 67% - 100% or NEVER

JOB REQUIRES WORKER TO:

FREQUENCY:

STAND

FREQUENTLY

WALK

OCCASIONALLY

DRIVE VEHICLE

NEVER

SIT

CONTINUOUSLY

LIFT:

1-10 lbs (Sedentary)

OCCASIONALLY

11-20 lbs (Light)

OCCASIONALLY

21-50 lbs (Medium)

OCCASIONALLY

51-100 lbs (Heavy)

NEVER

Over 100 lbs (Very Heavy)

NEVER

PUSH/PULL

NEVER

CLIMB/BALANCE

NEVER

STOOP/SQUAT

NEVER

KNEEL

NEVER

BEND

NEVER

REACH ABOVE SHOULDER

OCCASIONALLY

TWIST

OCCASIONALLY

GRASP OBJECTS

NEVER

MANIPULATE OBJECTS

NEVER

MANUAL DEXTERITY

CONTINUOUSLY

As applicable, this role will also receive overtime compensation.​​

Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state minimum wage thresholds). The expected base rate for this role is between

$15 - $25

***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/** **Age/Genetic Information** **/Protected Veteran/Disability Status***

Puede ver este sitio de empleo y aplicación en español utilizando la configuración de su navegador o teléfono móvil. Haga clic a continuación para obtener más información.

Microsoft Edge (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/Microsoft\_Edge\_Spanish\_Instructions.pdf)

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US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 employees and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, Ill., and generates more than $28 billion in annual revenue. Visit www.usfoods.com to learn more.

US Foods may collect personal information from you in connection with the application process. US Foods complies with the California Privacy Rights Act of 2020, and its policy may be found **here (https://www.usfoods.com/content/dam/usf/pdf/Policies/HR/USF\_CCPA\_policy.pdf) .**

US Foods, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.

EEO is the Law poster is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

EEO is the Law poster supplement is available here (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP\_EEO\_Supplement\_Final\_JRF\_QA\_508c.pdf) .

Pay Transparency policy statement is available here (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) .

US Foods is committed to working with and providing reasonable accommodation to individuals with disabilities. If reasonable accommodation is needed to participate in the interview process or to perform essential job functions, please contact our US Foods Application Accommodation Line at 855-873-2468. You will be prompted to leave a message. Please state the specifics of the assistance needed and your contact information. A member of our HR department will return your call within two business days.