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As a **Client Support Specialist** , you will be responsible for handling incoming client questions, assisting clients with various issues, answering incoming calls, and triaging client service phone calls. You will also use our case management system to track and resolve client inquiries.:

**Responsibilities** :

+ Client Assistance: Provide friendly and professional assistance to clients via phone, email, chat, or social media. Answer client questions, provide information, troubleshoot problems, and offer solutions.

+ Case Management: Use our case management system to log, track, and follow up on client inquiries. Ensure that client issues are resolved in a timely and satisfactory manner.

+ Collaborate effectively with other departments to gather and provide accurate and timely answers to client inquiries, ensuring a seamless and positive client experience.

+ Call Triage and Phone Support: Answer incoming calls from clients and handle them according to our phone etiquette standards. Transfer calls to appropriate departments or escalate issues as needed.

+ And other related duties as required from time to time

Qualification and job requirements

+ High school diploma or equivalent.

+ Having a desire to work diligently and satisfy clients is commendable.

+ Previous experience in client service, call center, or related field.

+ Excellent communication and interpersonal skills.

+ Ability to work under pressure and multitask.

+ Ability to work onsite to collaborate with the team and other departments.

+ Working knowledge and understanding of ERP/MRP systems and their use in a manufacturing environment along with CRM systems like Salesforce.com

+ Proficiency in Microsoft Office, including Word, Excel, PowerPoint and Access

+ Demonstrated written and oral communication skills

+ Flexible and adaptable to changing client needs and business demands

Who we are - Anderson-Negele:

Anderson-Negele is a global instrumentation company with the mission to provide the best hygienic instrumentation solutions and services for processors of food, beverage and life sciences products. With manufacturing facilities in the United States and Germany and sales & service offices in the U.S., Europe, China, India, and Brazil, we are a global leader in our market.

Venture Measurement:

Venture Measurement is the parent company of the Bindicator®, Kistler-Morse® and Niagara Meters® brands. Located in Spartanburg, SC, we design, manufacture and supply world-class measurement equipment including level instruments, weigh sensors, and flow meters. Our products include point and continuous level indicators, diaphragm switches, level switches, inventory control systems, liquid level gauges, microcells, load stands and flow meters. Our measurement devices are used in industries like agriculture, sanitary food, plastic production, oil and gas production/distribution, pharmaceutical production, general chemical production, and electronics component manufacturing. Our products are available and distributed worldwide.

Fortive is a global family of more than 20 industry-leading industrial growth and technology companies, united by a shared purpose: to make the world stronger, safer, and more effective by providing essential technology for the people who accelerate progress. Here, you get the excitement of a “startup” with the stability and predictability of an organization strongly grounded in its roots and with a proven track record of growth. There’s no limit to what you can learn, or the impact you can make: for you, for us, for growth.

Ralliant Corporation Overview

Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life — faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we’re building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world.

We Are an Equal Opportunity Employer

Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

About Anderson-Negele

Anderson-Negele is an instrumentation company whose mission is to provide the best hygienic instrumentation solutions for processors of food, beverage and life sciences products. We have manufacturing facilities in the US and Germany and sales & service offices in the U.S., Europe, China, India, and Brazil.

We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Bonus or Equity

This position is also eligible for bonus as part of the total compensation package.

Pay Range

The hourly salary range for this position in local currency is 15.67- 29.09

Is this role subject to ITAR?

The essential duties of this position require adherence to U.S. Government export control regulations. Accordingly, candidates must either be U.S. Persons (i.e., U.S. citizens, U.S. lawful permanent residents, or protected individuals as defined by 8 U.S.C. 1324b(a)(3)) or be prepared to collaborate with the company in securing the necessary U.S. government export authorizations. While the company encourages all interested applicants to apply, please be aware that ongoing employment is dependent upon obtaining the appropriate government export authorizations.