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The People Operations Assistant supports the goals and day-to-day functions of the People Operations/Human Resources office. This role is responsible for providing both administrative and entry-level technical HR support while ensuring a positive, service-oriented experience for employees and visitors. The ideal candidate brings curiosity, reliability, and a desire to grow within the HR profession, while maintaining professionalism and confidentiality in all matters.

Essential Job Functions and Responsibilities:

Employee and Visitor Support

+ Serve as the first point of contact for the HR department, offering professional, inclusive, and confidential service to employees, students, and guests, using sound judgment to assess and direct inquiries.

+ Monitor and manage HR department mailboxes, field telephone calls, and route inquiries to appropriate staff with discretion and sound judgment.

Records and Data Management

+ Maintain employee records, ensuring accurate and organized documentation through digital and paper-based filing systems.

+ Update employee information in systems such as Banner and internal directories (e.g., address changes, office numbers).

+ Process employment verifications and assist with Public Service Loan Forgiveness (PSLF) form completion.

A dministrative and Operational Support

+ Prepare and process departmental invoices, staff reimbursements, and assist with tracking budget expenditures.

+ Submit and monitor work orders for office maintenance and coordinate supply ordering and inventory for the department.

+ Provide proactive and detail-oriented administrative support to the People Operations team, including scheduling, data entry, and accurate recordkeeping.

HR Communications and Engagement

+ Assist in drafting and distributing internal HR communications, including a biweekly employee newsletter.

+ Maintain and update the People Operations/HR website and bulletin boards.

+ Coordinate creation of employee recognition cards (e.g., birthdays, milestones) in partnership with the Dean’s Office and Communications.

Employee Events and Orientation

+ Support planning and logistics for employee events, orientation sessions, and employee engagement activities.

+ Serve on the Stetson Wellness Squad, Health Fair Committee, and Graduation Planning Committees.

+ Help implement employee wellness initiatives and other community-building efforts.

Technical and Project-Based HR Support

+ Support HR systems and tools by assisting with data entry, troubleshooting access or navigation issues, and supporting simple data reporting.

+ Help test and implement new HR forms, surveys, or process improvements (e.g., digitization of onboarding forms).

+ Assist with special HR projects, audits, research, and compliance-related tasks as directed.

+ Support HR document formatting, template consistency, and branded materials for internal communications and guides.

Other Responsibilities

+ Perform other duties as assigned, contributing to a team-oriented, service-driven HR environment.

+ Maintain the highest level of confidentiality and professionalism in handling sensitive personnel matters.

Required Skills

+ Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).

+ Strong attention to detail and organizational skills.

+ Demonstrated ability to handle confidential information with discretion and professionalism.

+ Excellent verbal and written communication skills, with a customer service mindset.

+ Ability to work independently, prioritize tasks, and adapt in a fast-paced environment.

+ Interest in learning and growing within the Human Resources field.

+ Comfort using or learning HR systems such as Banner or other HRIS platforms for data entry and basic reporting.

+ Ability to maintain and update website content using a content management system (CMS) or similar tools.

+ Familiarity with or willingness to learn basic design platforms (e.g., Canva, Publisher) for creating internal communications and flyers.

+ Willingness to learn about HR compliance, employment policies, and internal procedures to provide informed administrative support.

+ Desire to join a distinct university community committed to inclusive excellence, kindness, and collaboration, as it seeks to move Forward Together in making our community and world a better place.

Preferred Qualifications:

+ Familiarity with basic data reporting or Excel-based dashboards for HR metrics.

+ Experience using or interest in workflow and form automation tools (e.g., Microsoft Forms, Power Automate, Adobe Sign).

+ Understanding of institutional branding and ability to format documents and templates accordingly.

+ Comfort working with shared file systems such as OneDrive, SharePoint, or Google Drive for collaborative document management.

Work Environment: Routine ly work in an office setting during n ormal hours of operation for university offices. Will require some light travel to Tampa Law Center and DeLand campus .

Required Experience

+ High school diploma or equivalent is required ; associate's degree or some college coursework in human resources, business administration, or a related field is preferred.