• Graduation Coach:

    Georgia Military College (Fairburn, GA)


    Graduation Coach: Fairburn

    Job Details

    Job Location

     

    Fairburn Satellite - Fairburn, GA

    Position Type

    Full Time

    Education Level

    4 Year Degree

     

    Travel Percentage

     

    Up to 25%

     

    Job Category

    Education

    Description

    The Graduation Coach is responsible for supporting GMC students in both academic and student account processes. This position will be the single point of contact for students from their first term through to graduation. The Graduation Coach will act as an Academic Advisor, but will also monitor the students attendance, financial situation degree progress, and graduation attendance. This position will review weekly financial aid reports, quarterly course prerequisite reports, and quarterly student planner reports. The Graduation Coach will be solely responsible for working with students who desire to attend their graduation ceremony by discussing with students and supporting the Campus Director and Faculty in planning the Graduation Ceremony itself. This position will serve as part of the succession plan.

    Primary Responsibilities

    + Student Engagement; Keep a well-managed Outlook calendar so that the enrollment coaches can schedule Academic Advising sessions for students. First sessions will be the longest to allow for 3-to-4 term planning

    + Financial Aid Tasks; Follow up with students who have withdrawn, who are owed a refund, who are still pending financial aid, who still carry debt, etc.

    + Reporting; Starfish Academic Flag/Progress reports; identifying areas of concern; facilitates DoS and Faculty with course scheduling

    + Other duties as assigned

    *Criminal background check and drug screen must be cleared before any candidate may begin working.

     

    Georgia Military College is an Equal Opportunity/Affirmative Action Employer.

    Qualifications

    Education

    Required: Bachelor's degree

    Experience

    Required: 1+ years' direct customer service and/or professional workforce

     

    Preferred: 2+ years' direct customer service and/or professional workforce

     

    Skills

     

    Required: Customer service, strong written & verbal communication skills, organization, intermediate computing/analytics

     

    Preferred: CRM technology