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Job Summary

The Senior Applications Systems Analyst contributes to a collaborative environment where usable, viable, and feasible solutions are developed to meet the business needs of customers. Senior analysts will collaborate with cross-functional teams to define product vision, strategy, and roadmap that aligns with company goals and objectives. This position will use data and analytics to make informed decisions on product enhancements and updates.

As a Senior Applications Systems Analyst, at Community Health Systems (CHS) – Shared Business Operations, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including health insurance, flexible scheduling, 401k and student loan repayment programs.

Essential Functions

+ Collaborate with product management and project stakeholders to define business requirements, with a focus on the integration and optimization of UKG WFM Pro.

+ Lead efforts to evaluate and correct incidents involving the configuration of UKG products to meet user facility needs while maintaining compliance with corporate standards.

+ Configuring and maintaining the UKG system, including modules like Timekeeping, Scheduling, and Attendance, to ensure it meets the organization's specific requirements

+ Troubleshooting issues within the UKG system, identifying root causes, and implementing solutions.

+ Evaluates and corrects incidents involving configuration of the product to meet user facility needs while conforming to established corporate standards.

+ Helps drive product portfolio vision and represent IT operational challenges and efficiencies in these discussions.

+ Understands work objectives from multiple perspectives and levels including the executive level.

+ Serves as an escalation point for upgrades and services for reported incidents or for assigned projects.

+ Works with product management and other project stakeholders to elicit business requirements; collaborate on the development of metrics to determine product success.

+ Mentors junior staff.

+ Ensures operational readiness efforts are in place as new technology-driven capabilities are moved to production environments.

+ Performs other duties as assigned.

+ Complies with all policies and standards.

Qualifications

+ Bachelor's Degree in Information Technology or related field required

+ 5-7 years experience in Information Technology with 3 years in a Product Owner role required

+ Strong understanding of UKG Pro, including its modules and functionalities _strongly preferred_

+ Ability to identify, diagnose, and resolve issues within the UKG system _strongly preferred_

+ Familiarity with UKG workflows _strongly preferred_

Knowledge, Skills and Abilities

+ Excellent customer service skills, verbal, written, listening and presenting skills are required.

+ Proven ability to develop professional and personal relationships, with co-workers, business partners and customers to address business issues timely.

+ Demonstrated leadership experience and strong group facilitation, influencing and negotiation skills.

+ Able to connect the dots between all sides of the business (engineering, product management, support, stock surveillance services, etc.) as you prioritize effectively and articulate your trade-off decisions

Licenses and Certifications

+ CSPO or PSPO preferred

_This is a fully remote opportunity_

_This position is not eligible for immigration sponsorship now or in the future. Applicants must be authorized to work in the U.S. for any employer._

We know it’s not just about finding a job. It’s about finding a place where you are respected, valued and where your work is purposeful and fulfilling. A place where your talent is recognized, professional development is encouraged, and career advancement is possible.

The SBO HCM Team oversees and administers the Advanced Learning Center (ALC), Human Resource Services, Human Resources Information Systems (HRIS) and Payroll. Their job is to ensure synchronicity of all our locations when it comes to HR processes.

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.