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Job Title

Leave Administrator

Position Overview

Provide excellent, concierge-style customer service as a leave administrator. Answer calls, email, and chats for all associates, internal and external business partners and/or family member inquires related to FMLA, Military, Workers’ Compensation, Accommodations, and Shaw Leave of absences. Provide a high average of first call resolution of issues and have discretion related to associates’ confidential and sensitive personal/family health information. Manage leave administration processes within WorkDay, Genesys, and WorkForce for leave resolutions. Manage leave eligibility within guidelines of Federal, State and Local laws. Assist in maintaining and updating various communications to business partners for resolution. Perform as a good listener, problem-solver, communicator, and associate advocate offering empathy in every interaction.

Primary Responsibilities:

+ Manage high volume leave of absences, from the initial report to return to work or leave resolution, in compliance with all federal and state laws and established Shaw policies.

+ Obtain and analyze medical information to determine eligibility and availability of leave time for each associate requesting leave.

+ Manage, facilitate and communicate disability plans, leave policies, including FMLA notification, request, eligibility, and certification processing.

+ Research and respond to associates, management and Human Resources regarding basic leave of absence topics falling within the parameters of leave policies, procedures and regulations in a accurate and timely manner.

+ Provide customer service to associates on leave by anticipating their needs and answering questions timely and accurately

+ Provide timely notices including to local HR Offices and the associates regarding return to work or leave exhaustion.

+ Manage leave of absence daily in WorkDay to ensure accurate benefits billing and payroll processing.

+ Daily management of Workforce to ensure accurate time and attendance coding and corrections.

+ Calculate and track leave usage and exhaustion for associates on FMLA or Medical Leave, as well as track short-term disability benefit periods and facilitating long-term disability claims for eligible associates.

+ Partner with facility management pertaining to accommodations, workers’ compensation, and personal leave of absences.

+ Assist Human Resource offices with time and attendance pertaining to non-traditional leaves.

+ Monitor leave expirations, the return to work process, and amendments to approved leaves in a timely manner.

+ Monitor process efficiency, reporting and error resolution as needed.

+ Research and respond to information request and appeals in a timely manner.

+ Participate in software testing

+ Develop problem solving skills by demonstrating analytical and logical thinking, by making fair and objective leave decisions.

+ Protects the Company against liabilities by following established guidelines and regulations.

+ May perform other duties as assigned.

Competencies:

+ Manage Work - Effectively manage work through prioritizing and managing time and resources

+ Communicate effectively - by conveying clear information and listening to others

+ Solve problems by gathering, analyzing, and interpreting information and data

+ Practice continuous improvement of existing conditions and processes through ideas and opportunities and implementing solutions

+ Successfully adapt and change by collaborating with others to make changes successful

+ Demonstrate inclusive leadership by leveraging capabilities and insights of individuals with diverse backgrounds

Position Requirements:

+ Bilingual in English and Spanish

+ High school Diploma/GED

+ Customer service/decision making experience

Preferred:

+ Experience with general leave regulations and policies

+ Prior Healthcare experience

+ Human Resource background

+ Call Center background

Work Shift

8 Hr non-rotating shift, Hrs fall to in punch day, Observed Calendar, shift starts AM

Shaw Industries is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.