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You could be the one who changes everything for our 28 million members as a clinical professional on our Medical Management/Health Services team. Centene is a diversified, national organization offering competitive benefits including a fresh perspective on workplace flexibility.

Shift: Friday, Saturday, Sunday and Monday; 12pm-10:30pm Arizona Time zone.

Position Purpose:

Handle inbound and outbound member and provider calls on a clinical phone queue. Ensure members receive behavioral health services appropriate to clinical need. Triage crisis calls to assist with stabilization and access to emergency evaluation. Coordinate services with other departments, such as medical case/care management. Perform utilization management functions, including authorization determinations and care shaping. Assist with mentoring staff, assigning cases, coordinating workloads, and audits.

+ Handle member calls, performing activities such as telephonic clinical assessment, determining appropriate level of care and services, and answering benefit questions.

+ Perform utilization review functions with behavioral health providers, including care shaping and authorization determinations.

+ Responsible for utilization management activities with providers and/or member calls, depending on team.

+ Triage crisis calls, providing in-the-moment support and assisting with access to emergency services.

+ Use established protocols, as well as clinical judgment, to evaluate and problem solve during interactions with members and providers.

+ Document all calls and activities within a data management system and access multiple databases for benefit and workflow information.

+ Enhance clinical knowledge and skills by actively participating in all assigned training and staff meetings.

+ Mentor staff and assist with training.

+ Assign cases and coordinate workloads, monitor call volume and clinician availability, handle escalated/sensitive cases, and assist with audits.

+ Performs other duties as assigned

+ Complies with all policies and standards

Education/Experience:

Master’s degree in behavioral health and 4+ years of behavioral health experience. Prior managed care experience and supervisory, training, or mentoring experience preferred. Prior experience with multiple system applications and electronic data entry, including call center and/or health care databases preferred.

**License/Certification:** Unrestricted license as Licensed Clinical Social Worker (LCSW), Licensed Professional Counselor (LPC), Licensed Professional Clinical Counselor (LPCC), Licensed Marriage and Family Therapist (LMFT) or Licensed Psychologist (PhD)

Pay Range: $33.03 - $59.47 per hour

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act