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Employment Type:

Full time

Shift:

Description:

A Lead Community Health Worker (Lead CHW) is a seasoned, frontline public health worker who is a trusted member of and/or has a remarkable understanding of the community served. Under general supervision, provides day-to-day guidance to a team of Community Health Workers, who are working to improve health outcomes and eliminate racial, ethnic, and economic disparities in those outcomes. In this role, the Lead CHW will serve as a coach and mentor to Community Health Workers and ensure compliance with program guidelines. Acts as a link between the Community Health Workers, health system teams, and the community to facilitate access to services and improve the quality and cultural proficiency of service delivery.

Essential Functions

+ Supports the day-to-day functions of assigned CHW team; provides manager with updates regarding CHWs’ daily responsibilities, performance, and productivity, as well as internal resource needs.

+ Assists with assigning incoming referrals and monitoring volume of referrals of assigned CHWs.

+ Ensures CHWs follow protocols (e.g., patient encounters, documentation, etc.) with accuracy and in a timely fashion.

+ Serves a limited caseload in a similar manner as CHWs, including providing basic education regarding chronic health conditions and health promotion, facilitating connection to health care and support services, and serving as a liaison between providers and patients.

+ Schedules and facilitates team huddles and regular check-ins with each CHW to provide feedback, instruction, and recommendations for ongoing colleague development.

+ As needed, supports integrating and promoting CHW services within the health system and community through health system and community events, speaking engagements, interdepartmental meetings, in-services, and distribution of program materials.

+ Works with the supervisors and clinical care teams to establish and/or refine protocols for Community Health Workers engaging individuals, completing the documentation, and working with community resources.

+ Supports CHW program and service enhancements where needed to better support individuals and improve the quality-of-service delivery.

+ Serve as a mentor and coach to Community Health Workers.

+ Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

Minimum Qualifications

+ Experience as a Community Health Worker required; Must obtain a Trinity Health or equivalent CHW certification within three months of hire.

+ High school diploma or GED. Three to five (3-5) years of community involvement experience.

+ Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively interview patients/clients and accurately record medical information. Ability to effectively present information in one-on-one and small group situations to patients/clients, and other employees of the organization. Ability to effectively relate pertinent information with medical and social service professionals.

+ Work requires ability to communicate orally and to hear or communicate with target population. Bi-lingual skills to work with patients in their native language are preferred; certification as a qualified medical interpreter is a plus.

+ Work requires proofreading and checking documents for accuracy.

+ Must be comfortable working and serving in a diverse and inclusive environment, and operating in a collaborative, shared leadership environment with clinical supervision where applicable.

+ Must be able to travel to the patients' homes as needed.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran