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**City/State:** Saint Louis, Missouri

**Categories:** Support Services

**Job Status:** Full-Time

**Req ID** : 93771

**Pay Range:** $92,248.00 – $150,238.40 / year (Salary or hourly rate is based on job qualifications and relevant work experience)

Additional Information About the Role

Join BJC in providing:

+ Regional leadership through strategic and operational guidance for various OB/GYN service lines across BJC Medical Group’s St. Louis region including Missouri and Illinois practices.

+ Provide leadership and mentoring for practice leaders.

+ Support Physician and APP needs.

+ Travel required to properly support practice needs.

Ideal candidate will have at least 5-7 years of ambulatory care operations experience, as well as experience with change management, high reliability systems, lean management, finance, and people leadership. Experience supporting a large group of practices in multi-sites required.

+ Full-Time; benefits eligible!

Overview

**BJC Medical Group** is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

The Operations Department provides support to the strategic and operational objectives of BJC Medical Group practices and is located in Town & Country.

Preferred Qualifications

Role Purpose

Oversees operations for up to 85 providers in multiple practice sights. Works as a partner with the Regional Physician Champion and is responsible for overall patient flow, physician employment, strategic planning, marketing and financial performance. Provides management guidance to Site Administrators that are responsible for day to day operations.

Responsibilities

+ Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.

+ Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.

+ Monitor, measure, assess and improve department performance using patient satisfaction data, BJCMG reports of budgeted vs. worked hours, RVU reports and NextGen reports

+ Collaborates with physicians/providers to ensure consistent and appropriate processes/protocols to meet clinical needs, compliance standards and customer expectations. Participates in efforts integral in developing existing and new business to build and maintain desired patient panel levels for new and existing physicians/providers.

+ Provide ongoing recognition, feedback and development, holding staff accountable for success. Identify and mentor future organizational leaders. Ensure appropriate resources are provided to staff. Develop a staffing plan that meets both customer expectations and financial targets. Create an environment where employee engagement and feedback facilitates positive change.

+ Holds Site Administrators accountable for responding to patient complaints; analyze and determine necessity to elevate the complaint based on situation, potential risk, effective resolution, clinical care concerns. In addition, provides leadership for the execution of long and short term work plans/goals and implementation of site level infrastructure and changes to support processes and systems.

+ Develops recommendations for capital, operating and staffing budgets. Provides fiscal oversight of allocated resources, assets and expenses. Makes necessary decisions to adjust for variations in projected budget income caused by fluctuating volumes and other external forces.

Minimum Requirements

Education

+ Bachelor's Degree

Experience

+ 5-10 years

Preferred Requirements

Education

+ Master's Degree

Supervisor Experience

+ 2-5 years

Benefits and Legal Statement

BJC Total Rewards

At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

+ Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date

+ Disability insurance* paid for by BJC

+ Pension Plan*/403(b) Plan funded by BJC

+ 401(k) plan with BJC match

+ Tuition Assistance available on first day

+ BJC Institute for Learning and Development

+ Health Care and Dependent Care Flexible Spending Accounts

+ Paid Time Off benefit combines vacation, sick days, holidays and personal time

+ Adoption assistance

To learn more, go to www.bjctotalrewards.com/Benefits (https://www.bjctotalrewards.org/Benefits)

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer