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Additional Information

**Job Number** 25110950

**Job Category** Rooms & Guest Services Operations

**Location** Residence Inn Boston Logan Airport/Chelsea, 200 Maple Street, Chelsea, Massachusetts, United States, 02150VIEW ON MAP (https://www.google.com/maps?q=Residence%20Inn%20Boston%20Logan%20Airport/Chelsea%2C%20200%20Maple%20Street%2C%20Chelsea%2C%20Massachusetts%2C%20United%20States%2C%2002150)

**Schedule** Full Time

**Located Remotely?** N

**Position Type** Management

**Additional Information:** This hotel is owned and operated by an independent franchisee, Colwen Management, Inc. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Residence Inn/Fairfield Inn Chelsea, a Colwen Hotels property, is seeking an engaging, friendly and detail oriented Front Office Manager to join our team. In this role you will be directly responsible for the front desk and night audit teams, with a focus on guest and associate satisfaction. To be successful in this position you should have passion for delivering a superior service experience, and developing our associates.

Colwen Hotels is a hospitality group built on hard work, character and authenticity. We cultivate ideas and empower individuals to bring forward- thinking concepts to life to enrich guest experiences. Staying ahead of the curve is what has made us who we are today and we strive to keep our ideas fresh. We currently have 40 hotels in our portfolio operating across 10 states. With our continued growth and project pipeline, we are able to provide our associates with exciting career advancement growth and opportunities.

General Responsibilities:

Recruit, interview and hire associates for front office positions.

Meet regularly with Human resources to review staffing, morale and any disciplinary situations/investigations

Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards

Ongoing review of staff to ensure adherence to established policies and procedures

Conduct monthly reward and recognition meeting /celebrate hotel and associate achievements

Establish and maintain open collaborative relationships with direct reports, team members

Compliance with Federal & State Labor laws

Respond to inquiries concerning hotel policies and service

Receive and process advance registration payments

Send letter of confirmation/return checks when registration denied

Greet VIP’s when applicable

Arrange for special services as requested

Enforce all cash handling, check cashing and credit policies

Verify banks and deposits at end of shift

Analyze rate variance, monitor credit report and maintain close watch on daily house count

Review daily front office work and reports generated by Night Audit

Tour public rooms, investigate disturbances and quiet agitators

Active participation in budgeting and forecasting to maximize hotel revenue and profits

Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll

Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed

Participate in revenue management calls, sales calls and owner meetings

Identify areas of concern and develop strategies to improve performance

Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses

Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results

Balance cost controls with exceptional customer service and associate satisfaction

Requirements:

Two year college degree or equivalent hospitality experience preferred

One least one year front desk supervisory experience

Excellent verbal and written communication skills

Reliable with ability to multi-task and work under pressure

Excellent interpersonal and customer service skills

Strong supervisory and leadership skills

Familiar with common computer software programs

Must be willing to work varied hours including nights, weekends and holidays

Requirements:

Two year college degree or equivalent hospitality experience preferred

One least one year front desk supervisory experience

Excellent verbal and written communication skills

Reliable with ability to multi-task and work under pressure

Excellent interpersonal and customer service skills

Strong supervisory and leadership skills

Familiar with common computer software programs

Must be willing to work varied hours including nights, weekends and holidays

We’ve got you covered: Benefits & Perks:

Medical Insurance with Company-Funded HRA

Dental Insurance

Vision Insurance

Flexible Spending Accounts

Wide-Array of Supplemental Insurance Offerings

Paid Time Off Programs

Employee Assistance Program

401K Plan – Traditional & Roth Options with Employer Match

Hotel Discount Travel Program for Associates & Family

Exclusive Associate Discounts – Travel, Entertainment, & Retail

Training and Development Programs

Career Advancement Opportunities

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

_This company is an equal opportunity employer._

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