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Operations Manager:

This role partners with other leaders to oversee all aspects of DC operations in a full service, high volume, full and partial case retail distribution center with multiple shifts. The purpose of this role is to manage and coordinate the safe and clean receiving, order filling, and shipping operations within the DC. The Operations Manager at Dollar Tree ensures that work is performed according to SOP’s while meeting productivity and quality goals while fostering our culture of safety and cleanliness. Dollar Tree Operations Managers are hands-on leaders who are capable of meeting aggressive production goals while mentoring and developing a team of supervisors and frontline associates to reach their maximum potential. The OM sets the standard by exemplifying Dollar Tree’s high standards of safety, sanitation, integrity and customer service.

Job Description:

Key Responsibilities in the role include, but are not limited to:

Coordinating and managing the filling of store orders, the selection of orders, loading of trailers and all related paperwork; Monitor loads to ensure merchandise is loaded according to quality standards.

Monitoring, assessing, managing, and making recommendations to key productivity indicators, such as safety, financial, productivity, service, and people goals in order to reduce and control costs

Coordinating and managing the flow of all order selection functions from primary pick locations to final close of outbound loaded trailers; Monitor load quality to assure load stability on outbound deliveries

Assisting in the coordination and managing of the replenishment cycles of the operation to assure the timely restocking of primary pick locations

Establishing and monitoring the daily selecting and loading schedule and ensure schedules are adhered to and resources are utilized properly to control costs in order to meet market demands

Ensuring accuracy, housekeeping, merchandise damage minimization, and safety through monitoring and enforcement of company requirements

Managing the development, implementation, and administration of operational policies, programs, and systems within functional areas across all shifts; Establish methods and procedures for departmental work activities; identify and resolve operational problems; communicate expertise and approvals concerning departmental activities

Partnering with HR leadership team on hiring, orienting, training, mentoring, evaluating, and developing associates as well as carrying out disciplinary actions including, coaching and counseling, or recommending termination of employment as appropriate

Sharing and providing appropriate information to and anticipating information needs of all distribution center associates

Preparing various statistics and reports for functional area of responsibility

Performing work without significant direction; Assignments are often self-initiated; Exercises considerable judgment in determining objectives and approaches to assignments; Work is reviewed and evaluated in terms of meeting organizational objectives and schedules

Evaluating current processes, methods, and SOPs and making recommendations for continuous improvement Functional Responsibilities include:

Inbound Operations

+ Manage and coordinate the receipt of merchandise including the unloading and checking of merchandise. Monitor loads to ensure merchandise is unloaded according to priority designation

+ Coordinate and manage the flow of reserve inventory from receiving dock to reserve locations. Monitor reserve areas to ensure the orderly storage of merchandise

+ Coordinate and manage replenishment cycles of the operation to assure the timely restocking of primary pick locations

+ Establish and monitor the daily receiving schedule and prioritize ensuring priorities are adhered to and resources are utilized properly to control cost in order to meet market demands

Outbound Operations

+ Coordinate and manage the filling of store orders, including the selection of orders, merge operations, loading of trailers and all related paperwork. Monitor loads and ensure merchandise is loaded according to quality standards

+ Coordinate and manage flow of all order selection functions from primary pick locations to final close of outbound loaded trailers. Monitor load quality to assure load stability on outbound deliveries

+ Assist in coordination and managing of the replenishment cycles of the operation to assure the timely restocking of primary pick locations

+ Establish and monitor the daily selecting and loading schedule and ensure schedules are adhered to and resources are utilized properly to control cost in order to meet market demands

Minimum Requirements/Qualifications:

High school diploma or equivalent required; Bachelor’s degree in business administration or logistics preferred

Minimum of five years distribution center management, operations experience or equivalent

Good working knowledge of distribution center practices and procedures

Strong leadership engagement, administrative, organizational, managerial and communication skills

Strong analytical ability to gather and interpret information and develop, recommend, and implement solutions

Requires rapid and thorough independent decision making and creative problem solving skills, good judgment as well as the ability to accept personal and departmental accountability for areas of responsibility

PC skills to include: Microsoft Office Package (Word, Excel, PowerPoint and Access); Working knowledge of WMS System, such as AS400

Must be flexible to working various shifts in accordance with business needs