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Job Description

In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives

You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle

Possessing a deep understanding of AWS products and services, as a Delivery Consultant you will be proficient in architecting complex, scalable, and secure solutions tailored to meet the specific needs of each customer

You'll work closely with stakeholders to gather requirements, assess current infrastructure, and propose effective migration strategies to AWS

As trusted advisors to our customers, providing guidance on industry trends, emerging technologies, and innovative solutions, you will be responsible for leading the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project

Designing and implementing complex, scalable, and secure AWS solutions tailored to customer needs

Providing technical guidance and troubleshooting support throughout project delivery

Collaborating with stakeholders to gather requirements and propose effective migration strategies

Acting as a trusted advisor to customers on industry trends and emerging technologies

Sharing knowledge within the organization through mentoring, training, and creating reusable artifacts

The pay range for this position is $90 - $100/hr

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

3+ years of experience in cloud architecture and implementation

Bachelor's degree in Computer Science, Engineering, related field, or equivalent experience

3+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce, etc

1+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment

2+ years hands-on coding experience with REST APIs and web services, including successful integration of contact center platforms (e.g., Genesys, Amazon Connect, Five9)

Experience with automation and scripting (e.g., Terraform, Python)

Knowledge of security and compliance standards (e.g., HIPAA, GDPR)

Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences

Knowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skills

Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparation null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].