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Job Description

We are looking for a highly skilled ServiceNow Developer with 5-7 years of experience in Customer Service Management (CSM) and extensive hands-on expertise in configuring the ServiceNow platform. The ideal candidate will have strong knowledge of integrations using REST APIs, ServiceNow API connectors, Service Graph connectors, and advanced AI concepts, including experience with Now Assist AI products. This role requires proficiency in developing solutions for Service Portals, Employee Service Portals, and Customer Communities Portals.

Key Responsibilities

ServiceNow Platform Configuration: Configure and administer the ServiceNow platform, ensuring optimal performance and functionality across CSM modules.

CSM Development: Design and implement solutions for Customer Communities Portal, Employee Service Portal, and Customer Service Portal.

Integrations: Develop robust integrations using REST APIs, ServiceNow API connectors, and Service Graph connectors to connect external systems with the ServiceNow platform.

AI Implementation: Leverage Now Assist AI products to enhance user experiences through predictive intelligence, advanced machine learning and natural language processing capabilities.

Custom Development: Build custom catalog forms and widgets, Business Rules, Client Scripts, UI Policies, ACLs, and other components to meet business requirements.

Troubleshooting & Support: Provide advanced troubleshooting for platform issues, ensuring smooth operation of CSM processes.

Process Optimization: Collaborate with cross-functional teams to improve workflows and align technical solutions with business needs.

Documentation: Maintain detailed documentation for configurations, integrations, and customizations.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

5-7 years of hands-on experience in ServiceNow development and administration with a focus on CSM and AI capabilities.

CSM Expertise: Proven track record of working with Customer Communities Portal, Employee Service Portal, and Customer Service Portal, and Agent Workspaces.

Integration Skills: Extensive experience with REST APIs, ServiceNow API connectors, and Service Graph connectors.

AI Knowledge: Strong understanding of AI concepts and practical experience using Now Assist AI products (e.g., Now Assist, AI chatbots or Predictive Intelligence).

Technical Proficiency:

JavaScript, Jelly Script, HTML, CSS, AngularJS for widget development.

Advanced scripting for Business Rules, Client Scripts, UI Actions, and ACLs.

Script Includes, Preprocessors, GlideAjax

Soft Skills: Strong problem-solving abilities and excellent communication skills.

Education: Bachelors degree in Science or in STEM discipline. Familiarity with ITIL frameworks or certifications (v3 or v4).

Experience with Agile development methodologies.

Exposure to other ServiceNow modules such as CPQ, CRM, SPM, ServiceBridge.

Certifications such as ServiceNow CSM Implementation Specialist, ServiceNow Certified System Administrator, ServiceNow Certified Application Developer null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].