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Job Description

Maintain Current Environment & oversee the day-to-day operations of our existing VoIP infrastructure, ensuring high availability and reliability.

Troubleshooting and Support: Provide technical support and troubleshooting for VoIP-related issues, ensuring minimal disruption to services.

Continuously monitor the performance and health of VoIP systems, identifying and addressing potential issues proactively.

Maintain detailed documentation of the current VoIP environment, including configurations, processes, and procedures.

Work closely with network and IT teams to ensure seamless integration and operation of VoIP systems.

Assist in planning and designing the migration strategy from on-premises VoIP systems to cloud-based solutions.

Implementation Support: Support the implementation of the cloud migration, including testing, deployment, and post-migration support.

Identify opportunities to optimize and enhance the VoIP environment, both on-premises and in the cloud.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

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Skills and Requirements

5+ years of experience working with VoIP

Enterprise level experience

Experience doing migrations from on-prem to cloud for voice

ideally would have been an enterprise migration Telecom experience with Avaya as this is their current system null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].