"Alerted.org

Job Description

Overview: The Desktop Technician II plays a crucial role within the IT Depot Team, focusing on the preparation and deployment of computer devices for end users. This person will need to ensure the accurate configuration, coordination, and timely shipment of IT equipment, thereby supporting the overall IT onboarding process.

Primary Responsibilities:

Device Preparation and Configuration: Execute standard imaging and setup procedures to prepare computer devices for deployment.

Record Maintenance: Update and manage records within the Service Management platform to ensure accuracy and completeness.

Logistics Coordination: Collaborate with the IT onboarding team to oversee logistics and guarantee the prompt shipment of devices to end users.

Device Management: Utilize Microsoft Intune and Active Directory for effective management of devices and user profiles.

Troubleshooting and Support: Provide fundamental troubleshooting and support for hardware and software issues as required.

Compensation:

$19/hr to $22/hr.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

- 12 years of experience in a desktop support or IT technician role preferred.

- Windows 11 operating systems

- Strong attention to detail and ability to follow detailed instructions.

- Effective communication and collaboration abilities. - Microsoft Intune

- Active Directory

- CompTIA A+ or similar certs null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].