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Job Description

An employer is looking for a Customer Service Agent to work on-site at the employer's customer location in Tracy, CA.

The schedule is Wednesday-Sunday 4:00am-1:00pm.

Responsibilities:

Ensure smooth and timely shipment process flow

Ensure accurate and timely data entry into operational system based on defined metrics

Track and trace shipments

Provide proactive and clear communication to internal and external customers

Ensure accurate and timely client billing, including dispute resolution

Understand customer expectation to ensure all the elements of the SOP and KPIs are met

Ensure compliance to company policies and external regulations

Complete cross training in order to support team coverage

Professionally represent Expeditors to our customers, service providers, and government agencies

Provide exceptional customer service to both external and internal customers

Ensure accurate and timely data entry into our operational system

Communicate with domestic customers and their offices

Comply with customer requirements and procedures

Prepare and process documentation

Comply with all U.S. regulations

Update shipment information in Expeditors systems

Review documents for compliance

Invoice customer accurately and timely for provided services

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Must have warehouse/distribution center experience-Shipping, receiving, inventory control.

Must have customer service experience

Must complete and pass training courses

Pro-active, strong organizational skills

Work well in a team environment

Good computer skills (Excel, Word, PowerPoint)

We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form (https://airtable.com/app21VjYyxLDIX0ez/shrOg4IQS1J6dRiMo) . The EEOC "Know Your Rights" Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Fully proficient with various software applications (i.e. MS Office, Lotus Notes)

Typing - 30 wpm and 10-key by touch

Easily adapt to change and function efficiently in a high stress environment

Great customer service skills DG Certification Required

Experience with Export Compliance

General Airline/Logistics Knowledge null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].